Assistant Customer Service
Resume:
ALEXIS EVANS
El Paso, TX *****
**************@*****.***
Customer Service Specialist with experience in customer relations with the ability to analyze, resolve, and execute needs in the professional work environment. I provide the opportunity to adapt to any work environment as required, while providing exceptional work ethics.
Authorized to work in the US for any employer
Resolution Account Specialist
GC Services - El Paso, TX
May 2019 to Present
Provides customer service to escalated members for residential issues. Resolves circumstances by analyzing and creating a troubleshooting ticket for technicians to execute.
• Aid with payments over the phone for residential and commercial businesses, payment plans, setting up new services/ disconnection of services.
• Handles high call volumes during hurricane season in the Florida area, while providing information to management in emergency areas affected.
Assistant Teacher
Children’s Lighthouse Learning Center - San Antonio, TX October 2018 to March 2019
• Provide a safe and an educational learning environment for children ranging from 8 weeks old to 13 years old. This includes but not limited to daily feeding, changing, and interaction with infants. For toddlers the opportunity to assist parents with their children’s potty training and basic learning of manners and other fundamental processes. Learning and implementing heath codes and procedures. Certified by the Health and Human Services for food handling.
• Preforms daily duties including teaching a daily curriculum to the students and providing up to date information to the parents on a consistent basis. Curriculum is state based and monitored to provide a foundation for those children entering Pre-K.
• Prepares children’s meal and relaxation activities during recess and rest periods. CPR and Firstaide Certified. Bartender
Sanchez Eptx Bar - El Paso, TX
July 2018 to September 2018
A
WORK EXPERIENCE
• Service by providing quality customer interaction in a social environment as depicted through the policies and procedures of the establishment.
• Demonstrates effective listening, communication, and monetary transactions when balancing the cash drawer including cash and credit card processes.
• Proactively and effectively conducts a professional work environment with staff and management personal. Readily available to work on a short notice.
• Utilizes effective decision-making skills within authorized limits, policies, and procedures that are solution oriented for both management and customer relations.
• Responsible for cash, credit cards, stocking inventory, cleaning area of the establishment as needed. N/A in Criminal Justice
Sul Ross State University - Alpine, TX
2015 to 2016
Diploma in Criminal justice
Hanks high school - El Paso, TX
August 2011 to August 2015
Monetary balancing of cash and credit cards (4 years) Cash Register (4 years)
Inventory (2 years)
Typing and copy service (1 year)
CPR
Child Care
Teaching (1 year)
Microsoft Excel (1 year)
training (1 year)
Infant Care (Less than 1 year)
Toddler Care (Less than 1 year)
Food Handling (3 years)
Bartending (2 years)
Food Handler Certification
April 2018 to April 2020
EDUCATION
SKILLS
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CERTIFICATIONS AND LICENSES
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