****

Mar **** - Jun ****

Saravanan J

**,****** ******* ****** *, Ondipudur, Coimbatore - 641016

908******* / 770-***-**** adgtku@r.postjobfree.com

Objective

Well-rounded Fleet Manager with background spent coaching and training drivers, resulting in significant cost savings for employers. Bilingual employee with over [3] years of expertise regarding budgetary controls and asset management. Known for maintaining fleet and facility in top working order. Responsible Fleet Manager with strong foundation overseeing maintenance and repair of company vehicles. Enthusiastic professional knowledgeable in OSHA and other government regulatory requirements. Skills

Leadership management

Customer service

Fleet Management

Data analysis

Excel and Ms office

E-commerce

Education

Sri Jeyandra Saraswathi College Of Art And Science Bachelor of Business Management (BBA) With CA

Experience

Swiggy ( bundle technologies private ltd )

Fleet manager

Responsible for six fleet's reporting, analysis and setting up of operations at the city level. Primary owner for reducing the percentage of Delivery Executive attrition from the system. Managing a fleet size of 200+ Delivery executive to drive the daily operations smoothly Ensured better customer experience by solving order level escalation Improved DE experience by making engagement activities in every Month/Quarter Primary owner for Serviceability. Quality of Service –SLA (Service Level Agreement) & SLA compliance and Cost of delivery

Conducting classroom/field training for around 50 DE's in a week for better customer experience Tracked assignment, prep time and confirmation delays, SLA area wise buckets, cancellation, cancellation due to restaurant closed reason, and item unavailability Working closely with business team and other stakeholders to ensure smoother daily operations. Apr 2016 - Mar 2018

Jun 2014 - Mar 2016

Gatikwe Pvt ltd

Fleet executive

Managing a fleet Vehicles of 100+ to drive the daily operations smoothly (E.g.CV, VV, MV) Company vehicle RTO and insurance other document update for on time. Route Based Contact amount approvals Vendor Vehicles and third-party Vehicle (3PL).Improved Driver experience by making engagement activities in every Month/Quarter Scheduling, maintaining daily reports, thoroughly conversant with all the service level deliverables involved in Logistics operation.

Preparing reports with a view to monitor the performance & efficiency of regions, ensuring compliance with pre-set quality parameters.

Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level Ensured that objectives were accomplished in accordance with outlined priorities Analyzing the results of operations to discover more efficient ways to utilize resources Resolving escalations within the Committed Service Level Area. Working closely with Operations team and other Operation unit to ensure smoother daily operations. Company vehicle route cost analysis and Monitoring the vehicle every day. Preparing vendor agreement and approval send to EDCH. VTS tacking educate to driver and update to our reporting manager. Gatikwe Pvt ltd

Logistics executive and MIS

Maintaining, Reports for pickup and Returned and dispatch file. Ecommerce - flipcart, amazon, snap deal, etc.(update pin code wise to delivery OU) Maintaining Master Month wise report.

Total pickup–dispatched–Rto end and co-ordinate with billing team for closure of bills. Daily co-ordinate with client and with CS team regarding pickup- dispatch -connection. Updating Customer Services Team regarding connection details for each shipment processed on daily basis

Handling total inbound and outbound, Load details, route tracking. Co-ordinate team members to maximize co-operation and interchange of ideas and experience. Achievements & Awards

Practical leadership Skills

Values Guardian – Swiggy values master class

Values Guardian - Gati values and Gati star

Language

Tamil

English

Hindi

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