Assistant Executive

GREGORY J. HOLLAND

**** ****** **, ******, ** ***35 972-***-**** adgti2@r.postjobfree.com

RELATED EXPERIENCE

Realtor.com 7/2019 – Present

Consumer Success Representative

●Responded to online inquiries via phone in order to facilitate viable connections between potential homebuyers and licensed real estate professionals

●Assisted management with product rollouts and continuing education/training of fellow CSRs

●Maintained strong work-ethic and focus, consistently achieving productivity levels and transfer rates commensurate with the top 10% of the CSR floor

●Utilized communication and customer service skills, consistently achieving call quality ratings commensurate with the top 25% of the CSR floor

●Employed effective de-escalation techniques to assuage aggravated and concerned consumers

●Served as team culture ambassador, planning and executing team building events on and off company premises

●Maintained exemplary attendance record and frequently volunteered for necessary overtime to ensure full floor coverage

Texas State University 8/2016-6/2019

Teaching Assistant

●Developed course syllabus, designed and conducted in-class exercises/lectures

●Regularly assessed student writing motivating student development and applying collegiate level grading standards

●Advised students on coursework and English department policy, and documented attendance records with the University and Financial Aid Department

Porter House Review 12/2017 – 5/2019

Managing Editor

●Coordinated with executive editorial staff to develop publication website along with consistent branding and marketing materials

●Managed editorial staff in the production and release of both creative and analytical content

●Developed and compiled training materials and best practices to maintain effective communication and publication continuity

●Assisted in selection process for literary competitions, coordinated selection and payment for solicited works

By Proxy Inc. 5/2015-8/2016

Copy Writer/Editor

●Developed original, informative content on behalf of third party clients

●Arranged and edited original content to SEO specifications

●Assisted other copywriters with revision and copyediting efforts

EDUCATION

●Texas State University, MFA in Creative Writing, May 2019

●University of North Texas, BA in English, August 2011

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