Project Manager, Scrum Master

Siva Shankar Sridharan

Mobile : +91-984*******, +91-893******* Email : ***********@*****.***

To further my professional IT career in Project Management & delivery, Agile practice, Scrum based project management and other innovation based positions with more responsibilities and challenges in a world class company. Seek to diversify my skills in other industries and as part of a larger organization. To lead, challenge and be challenged in IT sector on all given assignments and responsibilities.

Synopsis

A professional with 12.5 years of experience in software development industry against Telecom domain.

7 Years of Quality Assurance / Business & Usability Engineering Application Production Support and 5.5 Years of Project Management / Service Management / Scrum Master and Scrum Team Management.

Have handled multiple projects together with aplomb and have got multiple appreciations from my clients and their customers as well.

Currently associated with Virtusa Software Services (Pvt.) Ltd., as a Lead Consultant & Manager for multiple BT ASM Projects.

Have been playing the Project Manager role for the past 5.5 years for various Application Support Projects involving Java, J2EE and spring, Struts, Hibernate, Linux, PL/SQL and COTS Products with Solaris base.

Have also played the Project Manager role for a major service management project involving different products like Connect Applications, Internet Connect Global, Mobile Xpress, IWAN, IP Connect Global and Internet Connect Reach.

Managed a variety of projects on different technologies and domains.

Established teams, team norms, governance structures, and meetings schedules per project requirements.

Instilled shared accountability and enlisted inter-departmental representation for achieving project goals

Facilitated regular meetings with senior leadership, core project teams, and other stakeholders as necessary

Worked closely with the Senior VP of Programs and other executives with discretion and professionalism

Handled close to 40 Software Engineers and Senior Software Engineers as part of my BT Support, Service Management Projects.

Taken over the role of a SCRUM Master for an AGILE project delivery post proper external and organization specific trainings.

ITIL 2011 Foundation certified by Authorized Prometric Centre – AXELOS.

Completed all modules of PMP training through the Authorized Centre – IIPM, Chennai.

Completed all modules of PMI-ACP training through the Authorized Centre – IIPM, Chennai.

Completed Organization specific SCRUM training with Virtusa India Pvt Ltd.

Fluent & Confident in communication and deft in customer interaction, customer escalation management, requirement Analysis, solution designing and manual/functional testing.

Involved in Test Management activities like Test Estimation, Test Planning, Design and Implementation.

Been a Test Data / Migration Data specialist, defect manager and hence strong knowledge with complete Software Test Life Cycle.

Proficient problem-solver who envisages business and technical perspectives to suggest testing approach, business requirements, workable solutions. Has come-out successfully every time when handling critical situations.

Area of Expertise

Expertise with Live/Production Support and ASM process. Currently leading a team of 10 ASM engineers.

Handled data bases with proper SQL, PL/SQL knowledge.

Thorough understanding of British Telecom (BT’s) CRM Functions & E2E Systems' interface and design.

Customer Escalations Management, Requirement & Design analysis.

Achievements

Achieved the internal organizational target of 3 for ASM projects consecutively for 12 quarters on DMSC audits.

Enabled the raise in Customer Delight Index (CDI) for my projects from 6 to 9 and 10 consecutively for 12 quarters.

Dream Team award from Virtusa for Q3 FY16-17.

ITIL 2011 Foundation certified.

Many direct appreciations from BT clients and internal management as well.

Awarded ‘Pat on the Back’ for the performance during the first quarter of 2010 at Tech Mahindra.

Awarded as the best performer for the final quarter of 2008 at Virtusa.

Certified as the best team (BTGS CMP COTPLUS) for 2008 at Virtusa.

Academic Details:

Master of Science in Software Engineering, Bharathidasan University, Tiruchirappalli,

Tamil Nadu, India, 2006 : 75 %

XII Tamil Nadu State Board, Tamil Nadu (2001) : 73%

X Tamil Nadu State Board, Tamil Nadu (1999) : 82%

PROFESSIONAL EXPERIENCE

Current Experience with Virtusa Software Services Ltd, Chennai, India. (March 2017 to Till date)

Lead Consultant & Project Manager

PROJECTS INVOLVED:

BT GLOBAL SERVICES – CPQ RSQE & PMF-Q2O

Business Problem: The mission of this application is to allow a Sales User/Sales Representative of a BT GS customer to progress with the quote and order configurations respectively in rSQE (PMDSQE) Application and finally submit the order details to Expedio to progress further to deliver the product quote to users. The order is further validated and taken care of in downstream systems. The project involves both Development and 2nd Line Application maintenance support teams for RSQE and Databuild team for PMF-Q2O.

Project Roles: Scrum Master for PMF Q2O Straight To Live (S2L) delivery and Overall Project Manager for the RSQE Inlife team.

Responsibilities:

To ensure smooth delivery of the new data build / configuration changes from various product owners (Agile Connect, Connect Acceleration, Connect Optimization, CCSDWAN, CCD etc.,) to production environment E2E.

I will be hosting the Scrum ceremonies and coordinating the E2E teams involved in the grooming, development and delivery of the new requirements to production.

My Scrum is a of 2 weeks sprint and I have daily scrum stand up meetings, Sprint planning calls, weekly grooming calls with my product owners, Scrum review meetings with the product owners and customers on demand and Weekly retrospectives with my Scrum team.

I also have CFT calls with the designers and architects towards the E2E design and backlog planning of the new requirements across products.

Managed the efforts of 30 Direct reports in respect to delivery Goals, Turn Around time, Reduction of Blockers and conflict resolution

Engaged with client higher management periodically and reduced errors to quality and customer requirements by approx. 40% over 12 months.

Monitored Team & time management on P1 & P2 issue Period

Provided service as on SLA standard to reduce downtime of the system. Provided Track wise Performance Reports on request basis and generating Audit Reports (Daily, Weekly, Monthly, Quarterly, Bi-Annual)

Coordinate with the other program and platform leads & vendors to ensure that end-to-end support at the right time

Planned BCP for Disaster Recovery

Provided mentoring, coaching and direction setting to team members.

Project Manager & Lead Scrum Master for BT Product Support Group (PSG) – A Service Delivery Management team (June 2015-September 2018)

Business Problem: Target is to ensure the smooth service delivery across multiple network related products like Connect Applications, Interconnect Global, IPCG & IPCG2, Web VPN2, Mobile Xpress, IWAN, Global Ethernet etc.,

Project Roles: Lead Consultant/Project Manager/Scrum Master for E2E solution design and delivery

Responsibilities:

To lead and manage a project involving frequent escalations and clients/customer interactions.

Drive analytical calls with the entire problem solving support teams in order to ensure the smooth E2E journey across the mentioned products.

Report generation and escalation management for global BT network products.

Reuse the existing competencies, resources and ideas in a constructive manner towards the goal.

I will be hosting the Scrum ceremonies and coordinating the E2E teams involved in the grooming, development and delivery of the new requirements to production.

My Scrum is a of 4 weeks sprint and I have daily scrum stand up meetings, Sprint planning calls, weekly grooming calls with my product owners, Scrum review meetings with the product owners and customers on demand and Weekly retrospectives with my Scrum team.

As a Scrum Master I will also be responsible to clear the impediments the teams / individuals come across during the development and delivery of the new changes.

I have also participated on Scrum of Scrums as the Scrum master of my cluster and have shared best practices and innovations that can take our set up to the next level. Thus I have played the role of an Agile Coach WRT Scrum.

I have also completed the PMI-ACP training which enhanced my knowledge and understanding towards Scrum. I had shared the same across my teams.

I have been nominated by my group head to appear for organization level Scrum training to get into the core Scrum Management roles. I have now completed the training and am waiting for such a role.

BTGS Global Business Financial Management (GBFM) Systems – ASM Management – June 2015-September 2017

Business Problem: Target is to ensure the smooth applications support delivery for critical systems like BT COTPLUS, BT RADAR+ and BT Radianz (a cluster of 14 systems).

Project Roles: Lead Consultant/Project Manager

Responsibilities:

To lead and manage live support for GBFM projects.

Drive analytical calls with the entire problem solving support teams in order to ensure the smooth E2E journey across the GBFM applications.

Driving the smooth delivery during all major and minor releases for the GBFM applications.

Driving the team towards successful closure and ramp down of the BT Radianz cluster. We started with 14 systems and now we are 8 in numbers.

We have closed 6 systems successfully with different strategies like migration, merger etc.,

Report generation and escalation management for BT GS GBFM applications.

Reuse the existing competencies, resources and ideas in a constructive manner towards the goal.

Innovations:

FIXIT self-remedy documents were uploaded to BT FIXIT portal to reduce the process & User knowledge related issues.

Started GOLD USER forum discussions through which multiple user issues were fixed.

Strategically planned and executed the reduction of user issues when working on GBFM systems.

Experience at Tech Mahindra (November 2009 to Feb 2015)

Sr. Business & Application Design & Support Analyst (March 2013 to Feb 2015)

PROJECT INVOLVED:

British Telecom Global Services (BTGS) Customer Management Platform – EDCA (Electronic Data Capturing Application)

Business Problem: Leading the team of Application support Analysts to acquire the Knowledge Transition of the system EDCA and to support the system’s maintenance phase.

Environment: ASP.NET Framework 1.1, IIS 6.0, MS Windows Server 2003 and Oracle

Project Roles: Technical Support Lead & Business / Application Usability Engineer.

Responsibilities:

Have played the crucial part in understanding the complete EDCA system and its design.

Frequent interactions with the global users of the system.

Helping the support team in understanding the application and the design.

Involved in major discussions with the E2E design and system development team during requirements gathering and traceability.

EXPERIENCE AT CLIENT SITE:

Application Business / Design Support Analyst For EDCA: (September 2013 – May 2014)

Location: British Telecom, Leavesden Park, Great Britain

Client: British Telecom

Project Role: Software Application Business / Design Support Analyst with the following responsibilities:

Requirements gathering and traceability matrix generation for EDCA.

Application support and analysis of the Production environment.

Analyzing and providing immediate hot fixes to the issues on Live environment.

Interaction with users, network engineers and network designers of the entire stack and training them on the system design and usage.

British Telecom Global Services (BTGS) Customer Management Platform – COTPLUS (Nov 2009 – March 2013)

Business Problem: An enhancement of the Customer Order Processing and management tool - COT serving the Reuters.

Environment: JAVA, Struts, Spring, Hibernate and Oracle

Project Roles: Senior System Analyst for the Application maintenance team, Senior Software Component Design / Test Engineer for the core application development team.

Responsibilities:

Initially was involved in the testing activities of the project.

Been the Business Analyst under BT’s telecom product – COTPLUS for the core development team.

Have actively participated in 902, 903, 903.X, 904, 904.X, R1, R2, R3, R4, R5, R7 releases of COT Plus as a Business Analyst.

I have learnt the in and out of the telecom business of British Telecom including RXN (Radianz Extra Network) and MPLS (Multi Protocol Label Switching Network).

Have led a team of 12 Test Engineers successfully.

I was also involved in the Test case development and execution activities.

I have also developed Test Strategy Plans, Test Plans, Managed major releases with release notes and had also involved in defect management.

I have played a major part in CR design discussions and Cross Functional Trainings for all the CRs under RXN migration to MPLS network.

Have been to onsite (British Telecom Office, Leavesden Park, Watford, Great Britain) as an Application Business & Support Analyst for the same British Telecom Application as part of Application Maintenance Group.

Currently working with the core System Maintenance team for Andes COTPLUS which is again a major product of BT Business for the past 1.5 Years.

EXPERIENCE AT CLIENT SITE:

Software Test Lead / BA: (March 2010)

Location: BT Greenside, Tech Mahindra, Pune

Client: British Telecom

Project Role: Software Test Engineer with the following responsibilities:

Testing the COT+ application and assuring the delivery with best quality.

Supporting the E2E testers on all deployment activities and test activities.

Defect management for all the cycles.

Supporting the offshore (Chennai) team on all the code deployments and testing activities.

Software Application Support Analyst / BA: (May 2011 – November 2011)

Location: British Telecom, Leavesden Park, Great Britain

Client: British Telecom

Project Role: Software Application Support Analyst with the following responsibilities:

Application support and analysis of the Production environment.

Analyzing and providing immediate hot fixes to the issues on Live environment.

Business analysis for the project COT+.

Interaction with users, network engineers and network designers of the entire stack.

Experience at Excelencia ITech Consulting

Software Quality Assurance Engineer/Lead (July 2009 – October 2009)

Company Profile: Excelencia ITech Consulting is an organization dealing with Software development and sales across the globe. We do development on all major softwares like .NET, C#, PHP, JAVA/J2EE etc.

Job Profile: At Excelencia, my designation is Quality Assurance Engineer/Lead. The core responsibility would be to assure the quality of the deliverables (Software Applications). We do both manual as well as automation testing. I have 5 more junior engineers in my team who are test engineers. My responsibilities include generating test plan, test strategy, reviewing the test cases developed by my engineers and ensure that we meet up the required quality before the timeline given for the delivery of the project.

PROJECTS INVOLVED:

VAIBHAV ERP

Business Problem: Development of an application that takes care of the complete manufacturing process of all engineering products of VAIBHAV.

Environment: .NET, C#.

Project Role: Software Test Engineer with the following responsibilities:

Developing test plan, test cases and execution of the same.

Managing the defects (Retesting throughout the development cycle).

Managing the releases.

Supporting the team in application maintenance phase.

SKY2C Freight management

Business Problem: Development of an application that takes care of the complete packaging and shifting of the in-house things globally.

Environment: JAVA, J2EE.

Project Role: Software Test Engineer with the following responsibilities:

Developing test plan, test cases and execution of the same.

Managing the defects (Retesting throughout the development cycle).

Managing the releases.

Supporting the team in application maintenance phase.

Experience at Virtusa India Pvt Ltd.

Software Quality Assurance Engineer – Tester (December 2007 to June 2009)

PROJECTS INVOLVED:

BTGS CMP COTPLUS

Business Problem: An enhancement of the Customer Order Processing and management tool - COT serving the Reuters.

Environment: JAVA, Struts, Spring, Hibernate and Oracle

Project Role: Software Test Engineer with the following responsibilities:

Initially was involved in the testing activities of the project

Later, I was also involved in the Test case development and execution activities.

I have also automated a part of test cases using Quick Test Professional.

I have also learnt performance testing concepts using Load runner and have implemented them in the project.

Have actively participated in 891, 891.2, 892, 893 and 894 releases of COT Plus.

BTGS CMP EXPEDIO OM SECURITY

Business Problem: An enhancement of the Expedio Order Management (OM) server with additional security to the clients’ data.

Environment: Remedy and Oracle.

Project Role: Software Test Engineer with the following responsibilities:

Testing the complete application manually.

Generating test cases for the complete application flow.

Writing test plans.

Reworking the old test cases and updating them with results.

Currently a member of 894 Support in Expedio OM Security.

Successfully completed the testing activities of the Phase I Expedio OM Security.

EXPERIENCE AT CLIENT SITE:

Software Quality Assurance Engineer: (October 2008 to January 2009)

Location: BT Greenside, Tech Mahindra, Pune

Client: British Telecom

Project Role: Software Test Engineer with the following responsibilities:

Testing the COT+ application and assuring the delivery with best quality.

Supporting the E2E testers on all deployment activities and test activities.

Defect management for all the cycles.

Supporting the offshore (Chennai) team on all the code deployments and testing activities.

Personal Information

Date of Birth : 13th March 1983

Sex : Male

Nationality : Indian

Marital Status : Married

Father’s Name : K. Sridharan

Languages Known : English, Hindi, Tamil and Kannad

Hobbies : Browsing, Listening to music,

Playing Cricket

Contact Number : 984*******, 893-***-****

E-Mail Address : ***********@*****.***, ********@*****.***

Communication Address : Thalika Bhavanam, G1, Ground Floor, Plot No. 51,

Parvathy Nagar North Main Road, Madambakkam,

Chennai – 600126.

Pan Number : BKXPS1461B

Aadhar Number : 888*********

Passport Number : N2502233

Contact this candidate