Sales Executive
Resume:
Matt Arneson
****.*******@*******.*** • 651-***-****
www.linkedin.com/in/marneson/ • MN, US
Director of Customer Success
Planning, directing, and coordinating sales operations, maximizing revenues, and enhancing strategic growth. Customer-focused and dynamic professional with hands-on experience in establishing organization's vision, driving business goals, improving operational efficiencies, and managing marketing campaigns. Adept at grasping new concepts quickly, setting priorities, and completing multiple tasks with efficient service delivery. Highly skilled in defining strategy, contract negotiation & closing, project management, maximizing customer satisfaction and client retention rates, and building robust relationships to optimize business outcomes. Detail-oriented, possess outstanding organizational and management skills, as well as analytical decision-making skills with the commitment to thrive in a team environment to achieve organizational objectives. Areas of Expertise
• Business Operations Management
• Strategic Planning & Analysis
• Customer Relationship Management
• Business Development
• Account Management
• B2B Sales & SaaS
• Administrative & Financial Functions
• Customer Satisfaction & Success
• Team Development & Leadership
Accomplishments
• Developed client services team from ground up and achieved 90%+ renewal rate and 20% growth rate of existing customers.
• Successfully redesigned product development methodology by converting to agile development and new releases every 60 days to aid in sales growth.
• Launched business intelligence-supported analytics solution both as an internal customer success dashboard and as an additional client facing revenue source.
Career Experience
EnergyPrint, Inc., St. Paul, MN 2010 – Present
President
Establish and initiate new go-to-market strategies and sales channels, and formulate the vision of EnergyPrint to staff, clients and stakeholders to enhance professional and personal development of EnergyPrint sales, client services, product development and operations teams.
• Revamped sales and pricing structure which maximized 300% annual revenue, sustained over last four years.
• Devised and executed secondary indirect sales channel through mechanical service providers, currently delivering over 70% of company revenue.
• Proficiently reduced 20% cost of goods sold, through streamlining operational processes. 2018 – 2019
Vice President
Spearheaded overall operations comprising of recruitment, sales management, client services, product development and operations teams.
• Supervised execution of SaaS product roadmap and enhanced P&L management, cash-flow, budget and contract negotiations to optimize business process.
P a g e 2 2
2014 – 2018
Client Services Director
Delivered excellent customer services and ensured delivery of all client scopes and services on-time and with quality.
• Defined company vision and strategy as part of leadership team and increased 300% annual revenue, which sustained over last four years.
• Developed NPS scoring of existing clients, achieved +85 score in 2019
• Created team and individual KPI program for client-facing teams 2010 – 2014
Sales Executive
Designed and implemented strategies with marketing team to define value proposition and prospect new sales channels.
• Successfully sold $3M in SaaS utility analytics dashboard to fortune 500 building owners and businesses through consultative selling.
• Exceeded sales targets and outcomes by 20% annually VerticalXchange, Burnsville, MN 2004 – 2010
BuildingsXchange Director
Led and monitored external and internal sales teams for annual sales summit between Fortune 500 building owners and energy solution providers.
• Oversaw P&L management, budgeting, and internal event operations and exceeded sales targets and outcomes by 20% on an annual basis.
• Developed new and innovative marketing campaign to recruit Fortune 500 building owners as youngest Director in company history.
• Headed the largest revenue-generating program at VerticalXchange while also achieving operational efficiency.
• Exceeded sales targets and outcomes by 20% annually Education
Chemical Engineering
University of Minnesota, Minneapolis, MN, 2001 – 2005 Technical Proficiencies
Microsoft Suite Adobe Suite Salesforce ACT Microsoft Dynamics ActiveCampaign Hive Slack Spiceworks Pardot
QuickBooks Tableau MySQL Data Analysis
StrengthFinder Strength
Achiever Analytical Competition Context Focus
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