Desktop Support Software Developer
Resume:
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~ 2015 - 2017
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ABDULRASAQ M
SHEKADEN
Software Developer
1-612-***-**** *******@*****.***
linkedin.com/in/abdulrasaq-shekaden-0387
72178 Minneapolis, Minnesota
EXPERIENCE
Help Desk Analyst
The Judge Group
Minneapolis, Minnesota
The Judge Group is a consulting agency. My responsibilities as part of the C3i help desk include:
Fixed hardware issues including IBM RS/6000s, desktop PCs, printers, and networks
Operated as a reliable source for application and desktop support by being on-call 24 hours a day weekly
Analyzed, resolved, and reported help desk cases. I helped handle 20% of these cases
Assistant Manager
Alhikma Association
Minneapolis, Minnesota
Alhikma Association is a community service company. From my experience in the firm I
Trained team members in successful strategies to meet operational and sales target.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of customer preference. LANGUAGES
Somali
Native
English
Business Fluent
Arabic
Business Fluent
EDUCATION
Computer
Science
University of Minnesota
GPA
3.7 4.0
High School
Southwest High School
Minneapolis, Minnesota
GPA
3.87 4.0
SKILLS
Zendesk
Freshservice
Microsoft Applications
Customer Services
Problem Solving
Team Work
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