Engineer Service

GIRIDHARAN E-mail: *************@*****.***

Mobile: +919*********

PROFESSIONAL SUMMARY

A result oriented professional with five years of experience in automotive service and Customer handling in India.

Effective communicator with strong analytical, problem solving and organisational abilities.

Skilled in managing teams to work in sync with corporate set of parameters & motivating them for achieving business and individual goals.

Ability to take independent responsibility as well as ability to contribute, work under pressure and be a productive team Service Marketing.

PROFICIENCY MATRIX

Service Operations

Repair Operations

Technical Support

Team Management

Spare Parts order Management

Customer Handling

EDUCATIONAL QUALIFICATION

2014 -B.E. (Mechanical Engineering) from PSNA College of Engineering and Technology, Anna Uni-chennai.

PROFESSIONAL EXPERIENCE

INDO-FRENCH CHAMBER OF COMMERCE AND INDUSTRY (DEDIENNE AEROSPACE FRANCE) Company Profile: The Company is into aircraft servicing, maintenance and tooling.

Designation: Product Support Technician-From Sep2019 –Till Date

Technical expertise, reception and registration of tooling/GSE to be serviced.

Assessment according to drawings and technical specifications, performing load test, perform calibrations.

Assembly and disassembly (mechanical and hydraulic), Tool revision status – performing minor upgrades.

Create service orders in the company’s ERP system, Manage subcontractors.

Repairs, servicing, load test and calibrations.

Inspection, maintenance and minor reparations on customers site in India.

Ensure technical coordination between customer services, the internal services and customers.

Have a role both technical and relational, to achieve a good level of customer satisfaction.

KHIRAJ MOTORS AUTOMOTIVE GROUP, CHENNAI, INDIA.

Multi Brand Vehicles (Car) like Renault/ Hyundai/Suzuki/Toyota/Force etc. Designation: Service Engineer - From Aug 2016-June 2019

Job allocation & execution, monitoring workshop productivity and ensuring on time delivery &TAT Analysis.

Preparing cost estimate and handle claims as per customer and insurance requirements.

Briefing the technical team regarding the customer requirements and providing guidance & support to them regarding specific malfunctions of the vehicle.

Provided on site guidance to customers in cases of severe damage to vehicles and also guided those regarding insurance formalities.

Coordinating with vendors and carrying out periodic stock audit in stores to maintain adequate stock levels.

KUN AUTO PVT LDT, India

Designation: Service Engineer / Team Leader- From July 2014 to July 2016

Core Competencies:

Corresponding with customers regarding their technical queries.

Providing initial estimates in cases of periodic maintenance as well as accidental repair.

Lead a team of 4 service engineers to ensure proper scheduled maintenance and delivery of vehicle on time

SIGNIFICANT ACHIEVEMENTS

Awarded with appreciation from top management for timely and outstanding service for having vehicle uptime of over 98%.

Best customer support appreciation in the year 2017.

TRAININGS

Received training in overhauling of major components of vehicle at RENAULT INDIA PVT LDT. Also received training of processes to be followed for Body work repairs.

Completed 6 Months training at KUN AUTO PVT LTD to dismantle and overhauling the major components like (Engine, Transmission, differential &brake).

IT SKILLS

Software : CIBLE, GDMS, DPOS

Documentation : Microsoft office (Word, Excel, PowerPoint, Outlook)

EXTRACURRICULAR ACTIVITIES

Acted as a member in ROTARACT Club.

Volunteer in youth carnival activities conducted by NSS.

Organizing blood donate camp

PERSONAL DETAILS

Date of Birth : 24th November 1990

Father Name : Kaliyamoorthy

Nationality : Indian

Sex : Male

Languages Known : English and Tamil

Marital Status : Single

Residential Address : 3/154, Mela street, Thuthur,

Ariyalur, Tamil Nadu, India.

Passport Number : M3873288

DECLARATION

I, hereby, solemnly declare that all the above information furnished by me is true and correct to the best of my knowledge and belief.

Date:

Place: [GIRIDHARAN K]

Contact this candidate