Assistant Customer Service

Michelle A. Stickler

**** ********* ** *** * **8 Phone: 615-***-****

Murfreesboro, TN 37130 Email: ***************@*****.***

Skills

Excellent Communication Skills Dependable and responsible

Honest and Trustworthy Effective Multitasker

Works well under pressure Customer Service Oriented

SOX Compliance Microsoft Excel

Microsoft Outlook ReconNet

Accounting Oracle

Audit Oracle Discoverer

Banking MEI

Skills and Qualifications

Superior attention to detail and ability to meet strict deadlines

Good working knowledge of excel spreadsheets

Working experience in bank reconciliations

Experience using MS Office Suite, particularly Excel

Ensure compliance with all SOX key controls.

Preform monthly reconciliation of cash and credit card accounts

Training new employees

Banking experience

Education

Assistant Laboratory Animal Technician, American Laboratory Animal Science

Experience

Aramark GBS Nashville, Tn Senior Accountant's Assistant March 2018 – June 2020 Responsibilities include reconciling around two hundred and fifty accounts in four tenders. Balanced each cash overhead account for the Healthcare Line of Business for the entire team of reconcilers each month. Answering email in a timely matter. Researching in depth details for the location. Ensure compliance with all SOX key controls. Report and document issues that pose a risk to the cash assets of ARAMARK. Provide ongoing support and training for the new associates.

Vanderbilt Medical Center, Nashville, TN Animal Care Technician II 2006 – 2017

Responsible for monitoring the health and environment of a wide variety of species. Assist research staff in the maintenance and care of their animals including breeding, sexing, and separating. Experience in all aspects of sanitation, sterilization and disinfection. Knowledgeable in the practices, procedures, containment equipment, and facility requirements associated with Animal Biosafety Level 2.

Harris Teeter Cashier 2006

Responsible for taking money in the form of cash, check, or credit card from customers. Scanned items, provided change, balanced drawer, and processed card transactions. Strong focused on customer service.

Dependable Image Delivery Courier 2003 – 2005

Responsible for delivery and procurement of packages with focus on customer service and time management.

SunTrust Bank Teller 2001 - 2003

Responsible for a variety of tasks including excellent customer service, processing account transactions, helping resolve customer concerns in a timely fashion, following proper procedures to minimize errors and reduce fraud, balance cash drawer and responsible for combination locks and keys to the vault.

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