Coordinator

Yolanda D’costa

Contact Information

Mob no: - +971*********

Email: - ***************@*****.***

Visa status: - Tourist Visa

To secure a responsible career opportunity to fully utilize my training and skills while making a significant contribution to the success of the company.

Over 5 years of Hospitality experience and a synopsis of my career credits has been furnished in this resume however it would be extremely beneficial for me to meet with you in person and discuss employment opportunities within your esteemed organization.

HIGHLIGHTS OF

EXPERTISE

+Five years’ experience in the Hospitality Industry in customer facing and executive environments

+Excellent Communication skills and Interpersonal relations.

+Proficient in MS Office

+Time Management

+Adaptability working with the team or independently

+Collaborative

+Excellent Organizational Skills

+Customer Experience

EMPLOYMENT

FEB’2015 – MAY’2020 CO-ORDINATOR– Anantara the Palm Resort & Spa

+Administrative assistance to the manager & Asst. manger.

+Monitoring & preparing department attendance & Over times.

+Attending and draft the minutes of the meeting.

+Coordinating with different departments in submission of implementing training programs.

+Maintain professional telephone etiquette, while taking the guest booking & listen to their queries & offer suggestions and solutions.

+Handling the Payroll for my department.

+Ensuring the inventories are done properly.

+Keeping proper filing systems.

+Submit timely reports.

AUG’2013 – SEP’2014 CUSTOMER SERVICE EXECUTIVE – First Source PVT.LTD.

+Manage and educate the customer expectations

+Sales negotiations.

+Track customer data.

+Multi-level technical support.

+Ensuring effective internal communication within the sales and customer support.

+Work with technical staff and other internal colleagues to meet customer needs.

+Managing any other duties requested by the management.

+Achieve given targets and maintain exceptional performance at all times.

+Proactively sell up-sell and cross sells all products and services

EDUCATION

2009 –2011 HIGHER SECONDASCHOOL (SCIENCE) – Mumbai University

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