NATALI BERNADEEN

LOWE

Spa Manager

PERSONAL STATEMENT

A result driven Manager who has

gained experience by effectively

managing multi-site Spa & Health

Club operation for the past 5 years in

the UAE. I am highly motivated and

driven with a proven track record of

efficient administrative skills and team

management. I am a self-starter,

14years experienced in the beauty

industry, who works independently

and a team player.

Possesses a proven ability to

integrate with all nationalities, to get

the best from staff and colleagues. I

can be relied to achieve consistently

high standards in performance and

accuracy, Responds positively under

pressure and relishes challenges.

Cheerful, outgoing and who develops

and maintains excellent interpersonal

relationships

CONTACT

PHONE:

+971-**-***-****

EMAIL:

adgt02@r.postjobfree.com

WORK EXPERIENCE

Body & Soul Elite Health Club & Spa / Spa Manager

JAN 2014–APRIL 2020

•Supervising health club & spa sales by monitoring the reception.

•Setting individual task & Responsibilities for the team.

•Implementing Spa and health club events.

•Establish Spa budget and financial targets.

•Effective Management of the team schedule (Shifts, Holidays, Days Off).

•Managing memberships and member interaction.

•Planning and conducting new training for all team members.

•Develop staff service & retail goals and guide staff in goal achievement.

•Introducing SOP standards for Spa operation.

•Ensuring all repairers and upkeep of the entire establishment and equipment is managed.

•Daily, weekly, and monthly reports are done and sent to Head Office.

•Ensuring all emails or correspondence are replied accordingly.

•Planning and conducting annual performance reviews of the team.

•Ensuring monthly inventory orders are placed and follow-up upon delivery.

•Setting up-selling targets and weekly specials for the team.

•Ensuring all promotional collateral is up to date and the distribution of them.

•Team meetings, new hire interviews.

•Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.

•Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.

•Respond to customer inquiries or complaints.

•Develop or implement marketing strategies.

•Participate in continuing education classes to maintain current knowledge of industry.

Zen Asia Spa – (Jumeirah Lake Towers) / Spa Supervisor / Senior Hair Stylist

MAY 2011–DEC 2013

•Stock management of al products

•Up-selling of products and services to all clients

•Allocating daily up-selling targets to the team

•Answer, screen, and forward incoming phone calls

•Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)

•Provide basic and accurate information in-person and via phone/email

•Maintain office security by following safety procedures and controlling access via the reception desk

•Update calendars and schedule meetings

•Arrange travel and accommodations, and prepare vouchers

•Keep updated records of office expense

•Planning the appointment diary

•Hair coloring (all styles)

SKILLS

• BUSINESS PLANS

• REVENUE & COST CONTROL

• INVENTORY CONTROLLS

• SELF-MANAGEMENT

• PLANNING PROMOTIONS

• COMMUNICATION

• HOSPITALITY MANAGEMENT

• PROBLEM SOLVING

Crown Salon / Hair Stylist & Beautician

APRIL 2010–DEC 2011

Genavieve Beauty Salon / Office Manager & Hair Stylist FEB 2007–MAR 2010

Nayana Salon / Nayana Salon

FEB 2003–FEB 2007

EDUCATION

N.M.M COLLEGE- G.C.E O/levels

2002

WELLA INSTITUTE

Diploma – Fashion Addict (2008)

Diploma – Color Junkie (2009)

Certificate – Color Basic (2009)

THUMBAY

Certificate – DQAA Project

AL SAFWA

Certificate – Integrated Management System (2017)

ISO9001, ISO14001, OHSA18001

REFERENCES

Miss. Louise King – Director

Wellbe Solutions

No. +971-**-***-****

Miss. Johanne Santos

Thumbay Group

No. +971-**-***-****

adgt02@r.postjobfree.com

I hereby declare the above-mentioned particulars are true and accurate according to the best of my Knowledge. and accurate according to the best of my Knowledge.

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