Facilities Manager
Resume:
Jayvee O. Atienza
Lot * Blk** Monteverde Royale Phase 2, Taytay, Rizal
**************@*****.***
Summary: Facility manager with a proven record of success in managing sophisticated facilities, properties, assets and keeping up with high standards of maintenance and customer service. Professional Qualification:
Good efficiency and knowledge in employing best business practices to ensure that the services and processes supporting the organization go on smoothly.
A high level of professionalism, integrity, and discretion in handling confidential information.
Capable of managing all facilities efficiently – Well-versed with project management activities, time management and team leadership.
Proficiency in engineering, project management and financial analysis.
Comfortable working in a fast-paced environment – Good communication and interpersonal skills.
Education:
2000 - 2006 Bachelor of Science in Electrical Engineering Technological University of the Philippines
Ayala Boulevard, Ermita, Manila
Work Experience:
Nov 2018 to Nov 2019 Senior Facilities Manager
C3/Customer Contact Channels Philippines
11th Floor Bonifacio One Technology Tower,
Bonifacio Global City, Taguig
Duties and Responsibilities: Responsible in managing the day to day operations of multi-client site where FTE justifies, while achieving a high level of performance and profitability. Establishes priorities, standard and performance objectives, selects trains and provides work guidance for floor Supervisors and maintains cost productivity records:
- Supervise the proper operations and maintenance of all facilities equipment.
- Ensure that customer concerns are addressed, and feedback is given at the soonest possible time
- Ensure all billing invoice utilities, parking, consumable materials, office supplies and preventive maintenance of all vendor/contractor are timely monitored and prepare supporting documents for the payment processing.
- Ensure that all parts of the facility comply with the building design standards and local code requirements.
- Implements Energy Conservation programs and creates sound Enercon measures.
- Conduct regular inspection of facilities internal premises to ensure company standards are met and consistently applied.
- Ensure all critical equipment is in good and normal operation
- Ensure that all as built plans, equipment folder, and operating manuals are intact for reference for annual inspection by city building official
- Preparation/monitoring and implementation of 52 weeks calendar to ensure all equipment is properly maintained by in-house and vendor for preventive maintenance
- Monitoring and reporting of all maintenance
- Conduct monthly PNAC metrics reading UPS and Data Center PACU
- Ensure all facilities internal premises affecting costumer enjoyment are in good and working condition
- Implementation of Occupational Safety and Health Program Feb 2018 to Nov 2018 Senior Facilities Manager
SPI CRM/ Inspiro
6th floor, LV Locsin Building, Makati
Duties and Responsibilities: Plan, organize, direct and control the operations of Administration
& Facilities department. Engineering head for Luzon Cluster:
- Site management of office space covering 15 floors across eight building with 10,000 seats.
- Monitor the implementation of preventive maintenance and facility upgrade programs of the site, including progress and cost.
- Develop and monitor the implementation of housekeeping programs
- Develop, implement and supervise security procedures and programs to ensure building security and safety.
- Responsible for inventory control/materials management; supervise acquisition and disposal of fixed asset
- Review and negotiate contracts with contractors/suppliers
- Develop policies & procedures
- Financial & Budget management and reporting
- Train staff in all work procedures; evaluate employee performance
- Safety Officer
May 2016 to Feb 2018 Manager, Facilities and Administration WNS Global Services Philippines Inc
9th and 10th floor, 1880 Building Eastwood City Cyber Park, Bagumbayan, Quezon City
Duties and Responsibilities: Plan, organize, direct and control the operations of Administration
& Facilities department:
- Site management of approximately 12,0000 square meter of office space covering 4 floors across 2 building with 3,000 seats.
- Monitor the implementation of preventive maintenance and facility upgrade programs of the site, including progress and cost
- Develop and monitor the implementation of housekeeping program
- Develop, implement and supervise security procedures and programs to ensure building security and safety. Safety Committee
- Responsible for inventory control/materials management, supervise acquisition and disposal of fixed assets
- Oversee travel desk, front desk operations & courier services
- Review and negotiate contracts with suppliers
- Develop policies and procedures
- Financial & budget management reporting
- Train administrative staff in all work procedures / evaluate employee performance
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April 2013 to May 2016 Manager, Facilities and Administration Concentrix Daksh Services Philippines Corporation / IBM Philippines Inc
Hanston Square, San Miguel Ave, Ortigas Center, Pasig City Duties and Responsibilities: Responsible for the general facilities and project management of different delivery center, including, but not limited to:
- Site management of approximately 14,200 square meter of office space covering 11 floors across 3 buildings with 3,132 seats.
- Liaising with relevant government agencies as required. Compliance to applicable local
(building code, fire code, PEZA-mandated) and international standards (corporate and NFPA)
- Responsible for site maintenance like: HVAC, Electrical, Fire Alarms, UPS and Building/Civil Works etc.
- Manage general housekeeping, pantry concessionaire and mail room services
- Implementation of fit-out projects including renovation works
- Recruitment, induction and training of Facilities, Housekeeping and Maintenance personnel
- Control of Facilities P&L with responsibility for managing budgets and costs including contingencies
- Liaise with and source suppliers for maintenance services.
- Landlord relationship management and conflict resolution
- Member of site Safety Committee
May 2012 to Feb 2013 Manager, Facilities and Security Teletech Customer Care Philippines
Site Handled: Lipa Delivery Center
Bldg F, SM Corporate Offices, 1000 Bay Avenue, SM Central Business Park, Bay City, Pasay City, Philippines
Duties and Responsibilities: Responsible for the general facilities and security management of a Delivery Center, including, but not limited to:
- Site management of approximately 9,000 square meter of office space covering 3 floors with 1055 seats.
- Manage facility operations: engineering, safety and security and finance
- Prepare budget and review budget performance of the site
- Manage new and existing vendor
- Monitor contractors and suppliers, evaluate service level performance
- Works with the core group to ensure that the sites internal customers are served
- Create new policies as innovation to be implemented to site
- Member of site Safety Committee
June 2011 – May 2012 Facilities Coordinator
Johnson Controls Inc
Macquarie Site
Duties and Responsibilities: Coordinator for the Global Alarms team that monitors equipments, fire alarms, security alarms, for our client.
- Provide first-class service support, from initial client contact to closure.
- Uphold the service standards and expectations of the Global Alarm Monitoring Centre.
- Ensure the team goals and Service Level Agreements are met.
- Communicate with colleagues and customers in a clear and concise manner, verbally and in writing.
- Ensure customers are fully informed of the status of their calls, according to current service standards.
- Process all calls via phone or e-mail in line with current call logging guidelines, call priorities and escalation procedures.
- Ensure complaints are resolved or handled to the client’s satisfaction.
- Compile and distribute monthly Security Access Control reports to business managers.
- Pro-actively seek and embrace new technology and training, as required.
- Undertake shift work to cover a 24 hour, 7 day a week environment
- Work as part of a regional team across multiple countries, cultures and time zones February 2008 – June 2011 Building Administrator / Property Engineer Site Handled: World Finance Plaza / The Manhattan
Square Condominium / The World Centre Condominium
First Oceanic Property Management Inc.
Duties and Responsibilities: To perform all property management functions and activities for the property owners.
- Enforce property house rules, while maintaining good rapport with the unit owners / tenants
- Constantly review house rules and proposes changes if necessary
- Orients security force, janitorial crew and maintenance on property house rules and other special instructions.
- Ensures strict implementation of security plans.
- Ensures that cleanliness and order are maintained at all times
- Ensures that Property Engineer develops and implements systems to maintain the property and all equipment.
- Conducts daily meetings with administration staff and ensures that agency inspectors attend once a week.
- Enforces a 24-hour communication system in the property.
- Ensures that Administrative Assistant performs all clerical functions well.
- Ensures that all government requirements are complied with.
- Ensures that original copies of legal documents are properly stored.
- Ensures that revenue and expense targets are met.
- Determines and implements ways to increase revenues.
- Determines and implements ways to decrease expenses without compromising quality of service.
- Can develop long term property enhancement programs.
- Can develop annual operating and capital expenditure budgets
- Closely monitors and control collection of revenues and other receivables dues,
- Closely monitors and controls funds disbursement
- Can prepare and analyze monthly summaries of revenues and expenses.
- Can continuously develop and implement ways to improve the appearance and efficiency of the property and its equipment.
Trainings and Seminar:
March 2019 Fundamentals of International Safety Rating (DOLE prescribed 8- hour training course)
December 2018 Environmental Training for Managing Head February 2017 Pollution Control Officer
May 2016 Professional Certificate in Facilities Management March 2016 Basic Occupational Safety and Health
September 2013 Safety Training: Building Design and Operations June 2012 Loss Control Management
I hereby certify that the above information is true and correct. Jayvee O. Atienza
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