Customer Service Management

SADIQUE ALI KARIPOL

ADDRESS : Karingappara house, Karipol, Karipol po, Malappuram,

Kerala PIN 676552

MOBILE NO : +919********* EMAIL: ***.**********@*****.*** Summary LOOKING FOR AN OPPORTUNITY IN YOUR ESTEEMED ORGANIZATION WHERE I CAN APPLY MY KNOWLEDGE AND SKILL TOWARDS THE PROFITABLE GROWTH OF THE ORGANIZATION AND ENRICH MYSELF WITH QUALITATIVE EXPERIENCE.

Career

MANAGEMENT TRAINEE

HERITAGE METHANAM KOCHI

07/06/2019 - PRESENT

• Opening and closing duties, issuing out banks for cashiers, counting out the safe, distributing change, ensuring vouchers are properly secure. Identifying areas for cost cutting and process improvement.

• Successfully planning and organizing numerous banquet events and requisition lists.

• Responsible for managing employees, creating employee schedules, placing orders, coordinating events and providing excellent customer service and customer satisfaction.

• Resolving many customer complaints, and always ensured that the customers leave satisfied.

• Providing accurate financial information to colleagues and senior managers Skills

• Predicting future trends

• Supervisory skills

• IT skills

• Decision making

• Managing budget

• Effective delegation

• ERP/TALLY/GST

Languages

• ENGLISH

• MALAYALAM

• THAMIL

Academics

• Member of Organizing committee of AMAZIAH 2K17 Management Fest held on January 31, 2017 at The B School International Kottakkal and WAVES 2K17 Management Fest held on October 30, 2017 at KUFOS.

• Fourth prize winner of of i-lead management fest 2016 held at lead college of management, Palakkad.

• “ENTREPRUNERSIP AWARENESS PROGRAMME” organized by CASRED, at KUFOS on march 21, 2018

• Management fest held at CUSAT, Ernakulam

• Management fest held at Bavan’s royal institute of management, Ernakulam MASTER OF BUSINESS ADMINISTRATION ( MBA )

Kerala university of fisheries and oceans studies Kochi Specialized in finance and hr

Academic year - 2017-2019

Gpa - 6.56

BACHELOR OF COMMERCE ( BCOM )

University of Calicut

Specialized in finance

2014 – 2017

Cgpa - 2.64

HIGHER SECONDARY ( COMMERCE )

GOVT HIGHER SECONDARY SCHOOL PANG

2012 -2014

Percentage – 67%

SSLC

BAFAKHY YATHEEM KHANA HSS VALAVANOOR

2012

Percentage - 77 %

Workshop /

Conferences /

Achievements

• A STUDY ON STUDENT’S ATTITUDE AMONG THE GLOBAL SYSTEM FOR MOBILE COMMUNICATIONS ERNAKULAM.

• A STUDY ON JOB SATISFACTION OF EMPLOYEES IN BHARAT SANCHAR NIGAM LIMITED.

• AN ORGANIZATION STUDY OF TIPTOP FURNITURE PVT LTD, KOTTAKKAL. Projects

Reference

• Prof. Dr. V Ambili Kumar

• School Management and Entrepreneurship

• Kerala University of Fisheries & Ocean Studies (KUFOS), Kochi

• Phone: 944-***-****

Mail : ***********@*****.***

Declaration

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars. Sadique Ali K P

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