Engineer Manager

Abbas Tuliemat

**** ******** **, ******, ******** 60077

872-***-**** *****.********@*****.***

Green Card Holder Fully Work Authorized No Visa Sponsorship Required

PROFESSIONAL SUMMARY

IT Systems Engineer, IT Project Manager, Data Analyst, Network Security, with 20+ years of experience analyzing, designing, building, improving, problem solving, supporting and troubleshooting Operating Systems, WAN and LAN networks, data center infrastructure on a large-scale using virtualization and central storage systems focusing on high availability and reliability. Successful at defining market and customer requirements, mitigating risk and finding cost-effective and efficient solutions.

Key Skills

Windows Operating Systems: Deep experience in installing, managing and troubleshooting Windows 7, 8, 8.1, 10, Windows Server 2000 to 2016, MS SQL server, Exchange Server, Lync Server, Skype Business.

Linux Operating systems Debian, Red hat, CentOS, Ubuntu server, Apache web server, MySQL, Proxy, NFS, SMB

Virtualization systems: Deep experience with Hyper-V, Citrix Hypervisor, VMware vSphere, ProxMox, Azure

Firewalls: Proxy, NAT, DMZ, CDR, Access Rules

Servers / Storage: IBM, HP, Dell, IBM, Intel, Fujitsu, Fiber-channel, iSCSI, Storage Clusters, Ceph

Software: Professional MS Office, Office 365 Word, Excel, Outlook, One note, Visio, MS Project, Publisher, Access.

Administration: Active Directory, Group Policy, Power Shell, Network Monitoring Tools, Backup, Migration

Bilingual: Arabic and English,

Knowledge: ITIL Framework, Data Analysis, Big Data analysis – Hadoop HDFS, R, PIG, Sqoop, Hive, Impala, Spark, MongoDB, Splunk.

PROFESSIONAL EXPERIENCE

Head of IT Department / Systems Administrator 5/2018 – Present

Midwest Neurology Associates

Redesigning and building the IT data center and infrastructure in 4 clinics in Indiana, Illinois which included Networking, Hypervisors, PCs, VoIP Phone System, SAN Storage, Servers Cluster, Site to Site VPN, Backup Internet, Active Directory, Group Policy, Rooming Profiles, Backup System, Switches, Routers.

Manage and maintain company’s EMR System, Email Systems, Exchange Servers, SQL Servers, SQL regular expressions, Azure, Command prompt,

Build Storage cluster with Petabytes, using Ceph with high availability / 2 servers failure allowed.

Install Antivirus System, and build security rules.

Saved 45% of the operation and maintenance costs.

REX Engineering Group.

Engineering & Software & Robotics Group.

Redesigning and building the IT data center’s infrastructure in Illinois, California, and Florida which included Networking, PCs, VoIP Phone System, SAN Storage, Servers Cluster, Site to Site VPN, Backup Internet, Active Directory, Group Policy, Rooming Profiles, Backup System, Switches, Routers.

Manage and maintain company’s ERP System. Company websites, Email Systems, SQL Servers

Build Storage cluster with hundreds of Terabytes, using Ceph with high availability / 2 servers failure allowed.

Saved 80% of the operation and maintenance costs.

I was project manager for relocating REXEG main office to new one. I design all infrastructure, done smooth moving for life systems to the new servers’ room.

Migrate systems to Office365 Business, with Hyper Domain Controller.

Infrastructure / Systems Engineer 8/2018 – 5/2019

MITS Management & Information Technology Solutions.

Education & Consulting Company.

Build, configure, and manage network systems, infrastructure, and operating systems.

Site to site VPN, Domain Controller, Load Balancer, Virtual Machine (Linux, Windows, BSD)

Built Hadoop Cluster for education (HDFS, YARN, MAP-REDUCE, PIG, SQOOP, HIVE, SPARK)

Remote access for education systems (Linux, Windows, Office, ….)

Performance tuning. Set working rules, instructions, guides.

IT Systems Engineer 9/2017 – 8/2018

GMD South, INC.

Granite and Marble Depot INC.

Configured and secured all wired and wireless networks components.

Provide systems administration and troubleshooting for Windows Server, Active Directory, Exchange Servers, and created and maintained group policies, network access policies.

Integrated and secured all systems, network, machines.

Provide technical support, and troubleshoot for daily problems.

Minimized systems failures for the last year to reach minimum down time, and to reach the required capacity and availability.

Part of development team.

Founder / Systems Engineer - IT Project Manager 11/2013 – Present

New Age Academy and New Age IT Solutions - Egypt

Education and consulting company specializing in communications, networking, computer and mobile.

Designed, planned and supervised network infrastructure.

Built Citrix XEN Server pools attached to central storage through FC, iSCSI, NFS protocols providing HA, live migration, fault tolerance, disaster recovery, dynamic resources management.

Built VMware ESXI Servers, attached to central storage through FC, iSCSI, NFS protocols providing HA, live migration, fault tolerance, disaster recovery, dynamic resources management, through vSphere Center.

Configured network switches, routers, firewalls, F5 load balancer, VPN, Internet access policy.

Installed virtual machines for academy applications, company, and our clients hosted services like CRM, ERP.

Administrated, managed, troubleshooted all systems to ensure systems capacity, and availability. Including Microsoft Servers, Active Directory, Group Policy Management, Sites and Services, DNS and DHCP.

Documented all problems, problem-solving methods, and release configuration.

Provide daily technical support for Citrix XEN, VMware, Windows server systems, and Linux systems.

Negotiated and contracted with international companies to provide and support VoIP services, Skype for business and network infrastructure solutions including wireless networking, security, data centers and operating systems.

Partnered with 20 organizations for educational initiatives including World Health Organization, Swiss Embassy, Save the Children, Doctors without Borders to provide vocational training for up to 600 job seekers.

Managed team of 3-5 technical team members, led team to grow the company customers internationally (Egypt, Turkey, Middle East) and secured 8% year-to-year growth.

I have Advanced troubleshooting experience, and used these technologies in my daily work TCP/IP, Parallel/Serial Ports for connecting devices, API, ODBC.

Project Manager 01/2013 – 11/2013

Syrian Expatriate Medical Association - SEMA

Non-profit medical organization

Developed network and communication systems at HQ to provide a communication system between medical facilities using Ubiquity wireless devices, F5 Load Balancers, VOIP Communication Systems, Windows Servers, EMR, and used MIM for PAM.

Conducted market research & created project scope to establish outpatient clinic for refugees with up to 300 cases daily, providing high quality service with low costs.

Created monthly status reports to be sent to UNHCR and Doctors without Borders for procurement of additional resources and funding.

Developed computerized registration system, simple accounting system, processes and work-flow procedures, financing regulations to provide detailed reports about refugee health statistics.

Led team of 30 people in technical and non-technical roles and managed operational budget 3K USD to grow very successful project.

Systems Engineer / Project Manager 01/2012 – 08/2012

ZAD ISP

Private Internet Service Provider

Installed and configured customer support call center using Vega Gateways (Sangoma), Asterisk VoIP server, call center application and CRM Software.

Started by analyzing overall system performance and configuration faults for on-premise installed operating systems “Windows and Linux”. And used monitoring and reporting tools to measure internet accelerators performance, and to find points of system failures.

Reconstructed infrastructure including network passive and active components, highlighted weaknesses in power system, split server roles, used Alteon, F5 load balancers, LNS, DNS, mail, billing system.

Built CITRIX XEN SEVER pools, with central storage systems using iSCSI, NFS, then installed guest OSs.

Implementing virtualization reduced the hardware costs and recovery time using live migration technology, dynamic resource management.

Increasing customer satisfaction and quality of service.

Reduced power failures, enhanced cache performance by 200%, increased bandwidth by 250%; increased customer satisfaction & reduced call time by 25% through system analysis.

Increased browsing response time, reduced total cost of service by 40% using automated IVR system and CRM, enabling marketing team to increase new clients by 65%

Founder - Sr. Systems Engineer 01/1997 – 12/2011

New Age Company

Leading contracting and consulting company specializing in networking, security, servers and IT solutions

Expanded company activities to cover major markets including Bank Solutions, Retail Market Infrastructure and security, Government, Industrial Companies, eventually expanding internationally; grew from small hardware solutions and service company to market leader, becoming earliest company in Middle East to adopt virtualization solutions such as Citrix Xen server, VMware ESXI in 2007, and diskless technology.

Tracked latest technologies to use reliable and less costly solutions in a managed environment like thin client computing, and smart thin client computing, Gold Image booting, active directory, central storage systems.

Cultivated strong relationships resulting in long standing partnerships and consultancy projects for government entities, banks, manufacturing and industrial companies

Managed and won several contracts and provided IT solutions and services for LAN, WAN, VPN, data centers, IP telephony and call centers; clients included government entities, banks, trading centers, NGOs and industrial companies

EDUCATION

Bachelor of Science (BS), Computer Hardware Design, Aleppo University, Aleppo, Syria 1993

PROFESSIONAL DEVELOPMENT

Quality Management, World Health Organization, Cairo, Egypt 07/2016

Building Capacity of Non-Profit and Institutions, IOM, Cairo, Egypt 05/2015

Crisis Management Skills, London Center of Media Strategies, Cairo, Egypt 03/2013

ITIL, MITS, Schaumburg, IL, USA 02/2018

Big Data Analytics & Management, MITS, Schaumburg, IL, USA 04/2018

Big Data Technical Tools, MITS, Schaumburg, IL, USA 06/2018

PMI Project Management, MITS, Schaumburg, IL, USA 08/2018

Certificate Big Data Modeling and Management Systems University of California San Diego 8/2018

Certificate Big Data Integration and Processing University of California San Diego 8/2018

Certificate Big Data Machine Learning University of California San Diego 9/2018

Contact this candidate