Manager Case

JENNIFER HERNANDEZ

*************@*****.*** 708-***-**** Chicago, IL

PROFESSIONAL PROFILE: Results driven and multi-faceted graduate student and professional with 5+ years of experience in social services; committed to the advancement of equity and justice for marginalized populations through research, data, and policy. EXPERIENCE

Lead Case Manager HEARTLAND ALLIANCE

Chicago, IL 2018-Present

Provide direction, coordination and evaluation of family reunification activities and practices. Supervise the family reunification staff and ensure compliance with all funder requirements. Researching, policy writing, and policy implementation.

Family Support Specialist CHILDREN'S BUREAU

Los Angeles, CA 2017-2018

Conducting comprehensive intake and assessment to link families with necessary resources and services to address identified needs. Provide strengths-based support and advocacy to assist families in meeting empowerment plan goals.

Family Case Manager INDIANA DEPARTMENT OF CHILD SERVICES Indianapolis, IN 2015-2017

Direct casework specializing in child protection, family and adolescent crisis response, delinquency and parent/child conflict. Establishing meaningful relationships with families and communities to assess primary safety and risk concerns, and acting when needed to ensure safety, permanency and well-being of children. Assistant Manager THE CELLULAR CONNECTION

Munster, IN 2012-2015

Leading multiple direct reports to produce high performance results. Developing, assigning and monitoring sales goals. Generating and analyzing sales, forecast and funnel-management reporting. Training our sales team on new products, services and selling skills. SKILLS

− Fluent in Spanish & English.

− Computer literacy & ability

to quickly learn new

software & applications.

− Supervising, training and

leading a team.

− Excellent oral and written

communication skills.

− Analyze metrics and deduce

a practical use from it.

− Manage task flow and

complete tasks on time.

− Administrative skills:

organizing, planning,

scheduling, writing emails,

managing files, and

maintaining confidentiality.

− History of serving

individuals and communities

with diverse identities.

− Committed to civil liberties

and civil rights.

INDIANA UNIVERSITY

B.S. Criminal Justice

Minor: Pre-Law

December 2015

DEPAUL UNIVERSITY

Master of Public Policy

August 2021

EDUCATION

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