Service Customer
Resume:
Cindy Holman
*** **** ******* *** ******** Mo ***01
573-***-****(W) 573-***-****(C)
***************@*****.***
Qualifications Profile
Highly organized and personable Server/Supervisor with experience providing exceptional customer service while also leading a crew in restaurant of casual setting.
Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.
Thorough knowledge of what is offered in the establishment and what is expected of quality.
Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.
Success multitasking while remaining professional and courteous in fast-paced environments.
Education and Credentials
Penn Foster diploma
Missouri food Handlers Certified
Professional Experience
Golden Corral/Saints Avenue Steakhouse&Buffet Hannibal Mo 8/2014 to Present
Server/Supervisor
Assist guests in order selection by promoting specific menu items and specials. Respond to inquiries regarding meal preparation and service. Up-sell promo specialty menu or buffet items and desserts to increase guest check averages. Coordinate with kitchen staff to ensure timely and accurate order preparation. Regularly follow-up with guest tables and promptly fulfill additional requests.
Consistent regular guests return
Informally recognized as Lead Server with responsibility for overseeing opening / closing and coaching and mentoring new servers regarding menu items, company policies and procedures.
Frequently assisted crew and kitchen members during rush periods to encourage teamwork while providing exceptional service and guest dining experience.
Manpower/General Mills Hannibal Mo 2012 to 2013
Production Member
My duties included working in several different production areas. I was generally part of production assembly. I worked on gallon line, cereal packaging, shell room dinner and individual inspection. Also involved in weekly sanitation of my area. I was punctual and always eager to learn new areas and duties. Worked well with others and remained teachable.
Assembled food items to be packaged for shipping.
Diverse in each area of production and was able to be flexible having learned several positions including inspection and quality control per product line and packaging.
Fulfilled duties in a timely manner maintaining quality throughout production and assembly.
References
Andy Reeves General Mills Hannibal Mo 63401
Brian Fergeson Saints Avenue Steakhouse & Buffet Hannibal Mo 63401
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