Autonation Chevy
Business development center
Job loss -covid
Coordinated 900 appointments with 30 day. Nominated most improved employee of the year. Received highest bonus in the BDC.(business development center)
Handled all customer service inquiries, coordinated Service appointments for 15 local autonation locations. Set FSA, retention and recall appointments. Maintained customer satisfaction and Customer base building. Grade recorded employee Service call for all departments. Delegate incoming calls to correct departments. Maintained correspondence with managers, service advisors via phone, email, Microsoft teams.