Data Analyst Salesforce

Chris Rahn

Rockledge, FL *****

772-***-**** • ********@*****.***

linkedin.com/in/christopher-rahn/

WORK EXPERIENCE

DTE Energy, Detroit, MI

IT Business Analyst Jul-2019 - Jun-2020

Developed business architecture using requirements such as scope, processes, alternatives, and risks.

Worked with developers and data architects to analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.

Conducted 5+ levels of testing including functional, regression, UAT, integration and performance to verify client’s needs are met, through the program Application Lifecycle Management or ALM.

Designed Power BI data visualization utilizing cross tabs, maps, scatter plots, pie bar and density charts.

Utilized a variety of tools and programs to manage project data, to store and send out to teams, which included SQL, Excel, Power BI, Tableau etc.

Developed, coordinated, and implemented methodology/scope for multiple complex projects using JIRA.

Prepared, reviewed, and explained technical reports, visuals, and project deliverables.

Brinks Inc, Detroit, MI

Junior Data Analyst Oct-2018 - Jul-2019

Created PowerPoint presentations for a district of 21 branches displaying quality, sales, and financial metrics to present at company meetings, indicating areas each branch needed to improve on, and in result increased district margin by 3% in six months.

Created interactive spreadsheets using advanced excel functions and analytics to track and store error data, which decreased errors made by employees by 32% and presented data in Tableau.

Extracted, transformed, and loaded data using SQL Server and SSIS.

Used Power BI Gateways to keep dashboards and reports up to date.

Raymond James, Southfield, MI

System Administrator Nov-2017 - Oct-2018

Supported and used Salesforce to manage and resolve incidents which lead to faster resolution.

Maintained and customized Salesforce scopes, as users, roles, profiles, groups, accounts, contracts, etc. to support vital business functions.

Implemented production releases and upgrades which resulted in less complex issues.

Developed reports, dashboards, and processes to continuously monitor data quality and integrity within Salesforce.

Kelly Services, Troy, MI

Application Support Dec-2016 - (Nov-2017

Supported and used Salesforce to manage and resolve incidents which lead to faster resolution.

Maintained and customized Salesforce scopes, as users, roles, profiles, groups, accounts, contracts, etc. to support vital business functions.

Implemented production releases and upgrades which resulted in less complex issues.

Developed reports, dashboards, and processes to continuously monitor data quality and integrity within Salesforce.

Worldwide Express, Southfield, MI

Logistics Account Manager Mar-2015 - Oct-2016

Expert knowledge in prospecting and cold calling to generate 30-50 leads and 3 to 4 meetings a week.

Developed new ways to implement business strategies to add over 55+ accounts in one year.

Generated $4,000 to $5,000 in weekly profits.

Effectively negotiated sales contacts by analyzing current market rates, ratio of trucks vs loads in each market, prior pricing, and availability trends which increased margin to over 30%

EDUCATION

Bachelor of Business Administration, 2018

Walsh College of Business and Accountancy, Troy, MI

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