RESUME

D. Sam Franklin

No ***/*, Sangam Apartments

Belly Area, Annanagar Chennai - 600040

Mobile: +91-893*******

Email: adgsh0@r.postjobfree.com

Profile:

** ***** ** ******* ********** working across multiple Geographies and Cultures.

6 years of experience in Health care domain & Handled international clients.

6 years of experience in Finance domain.

Extensive knowledge in Process setup and implementation.

Consistently rated Top Contributor.

Believe in continuous learning

Objective

To attain the professional efficiency by dedicating my knowledge and skills through competency based work plans in order to achieve the organizational objectives

Educational and Professional Qualification

Qualifications:

Masters in Business Administration, Marketing Management- Madras university, 2008

Bachelors in Business Administration - Madras University, 2006

Diploma in Computer Applications DCA & PGDCA - ICC institute, 2001

Core Expertise:

Managing customer relations.

Driving quality rigor, cost reduction and continuous improvements.

End to end program management / account (s) management activities encompassing delivery, business development, quality assurance.

Formulating plans, schedules and managing effective execution, audit control and Compliance.

Achievement of client’s targets on all operational metrics.

Transition and Transformation.

Work Ethics, dedication, and commitment.

Experience:-

TECHMED HEALTHCARE PVT LTD - Assistant General Manager Projects Operations Dec “19” to Apr”20”

Have to support the check list which required for the new project.

Have to ensure that the new project does not face any problem in terms of Branding, Stationery, Logistics, Staffing, Liasoning,IT,Quality and all other operational related activities.

Have to update the status of the new project to the reporting head.

Actively establishes industry relationships and utilizes networks to improve knowledge which adds value

Analysis workload compared with human resource (Used to plan Optimal staffing)

Evaluating subordinates performance, strength and development.

Employees complies with instruction and work in unusal situations

Building, Continuing Relations with the existing,new & would-be clients

Supervise standard operating procedures and maintained records as per regulatory requirements

RCA of lost analysis due to machine/kit issue

Liaise with clients to identify and define project requirement.

Act as the point of contact and communicate project status adequately to all the participants(HLM and Our management)

Coordinate activities, resources, equipment and information

Coordinating activities from the departments like HR,Purchase,admin,Accounts etc and ensure everything has been delivered in the scheduled time

Handing over the project to the business operation with the handing over of checklist.

Auditing the HLM on the stipulated time basis and ensure it following the same SOP which was implemented in before.

Measures how well employee gets along with fellow employees, respects the rights of other employee and show cooperative spirit

METROPOLIS HEALTHCARE LTD - Corporate relationship manager Oct “18” to Dec “19”

Handling collection centers and wellness center in Chennai

Ensure that Primary center is functioning Smooth of Lab Operations

Ensure that Phlebotomist (persons who work in lab) are taking care of the patients well

Need to allocate proper responsibilities for all Phlebo's at all centers on daily basis

Root cause analysis done on customer Query / Request & complaints and having corrective & preventive action in place.

Approving indent for all assigned center

Maintaining NPS for all assigned center

Handling corporate clients for business,invoicing and payments

Monitoring reports of all corporate clients reached to respective department

Coordinate with sales & marketing team for corporate camps

Handling Clinical trials clients and patients allover TamilNadu

Coordinate with Parma medical manager for approvals and camps

Monitoring clinical trials team weather SOP is followed

Coordinate with home collection department and call center team for sample collection appointment

TECHMED HEALTH CARE PVT LTD - Assistant manager Operations. Aug “14” to July “18”

Make a Scheduled visit to the assigned HLM's ( T.N & KAR ) and ensure all the HLM's are running as per our companies SOP

Have to resolve the problems on daily basis, if required need to escalate.

Should have a good rap over with the doctors and admin dept in the assigned HLM’s.

To collect the feedback from patients and doctors in regular interval of time

Have to prepare monthly lab assist report to make a presentation to the doctors/owners in the HLM.

Ensures that the collection executives collect the samples as per the stipulated time.

Have to give induction and basic operations training for the new staffs in HLM's

Have to arrange equipment training for the technicians.

Have to Ensure that our staff in our HLM does not face any problem with the hospital management and from other staffs.

On a whole have to ensure that our ultimate targets (doctors) are satisfied with our services.

Ensures staffs are maintaining discipline and decorum in the assigned HLM’s.

Monitoring P&L of all HLM centers

Monitoring TAT for all assigned center

Monitoring inventory management for all assigned center

Maintain business standard in all assigned center HLM

Been part of On-site project stream lined in Srilanka “Colombo”.

PINELABS PVT LTD - District sales manager Sep 2012 to Mar 2014

Conducting employee performance evaluation and feedback for improvements.

Contact potential customers and identify new business opportunities.

Stay abreast with customer needs, market trends and competitors.

Maintain clear and complete sales reports for management review.

Build strong relationships with customers for business growth.

Analyze sales performances and recommend improvements.

Ensure that sales team follows company policies and procedures at all times.

Develop promotional programs to increase sales and revenue.

Provide outstanding services and ensure customer satisfaction.

Project Description

Project : Retail EMI

Clients : Two wheeler showroom, CONSUMER DURABLE showroom,

jeweler showroom, I T PRODUCT showroom, FITNESS EQUIPMENTS

BAJAJ FINSERV LENDING LTD - Service Executive. Jul 2009 to Oct 2012

Verifying income Financial Status of Customer.

Analysis CIBIL Status of Customer.

Preparing MICR.

Matching Product Code and Scheme Code.

Verifying KYC Documents, Credit Documents, Post Approval Documents.

Preparing Disposal Memo.

Alighted Customer in Suitable Credit Program.

Verifying Invoice.

Classified Customer Profile through Telephonic Verification.

Project Description

Project : WOW

Client : Samsung (Sakshe Electronics)

Domain : Consumer Durable Finance

Achievements:

Awarded as best Differentiation Techmedians on 2016

Awarded as best Innovations Techmedians on 2017

Selected as best champions overall performance in operation 2017

Awarded as Best excellence award Metropolis 2019.

Best Performer award month of April 2010

Personal Details

Father Name : Devanandam.I

Date of Birth : 15 Oct 1983

Age : 35

Gender : Male

Marital Status : Single

Nationality : Indian

Languages : Tamil, English

Declaration

I hereby declare that information furnished above is true to the best of my knowledge and I am confident that my qualifications and skills could make significant contributions to achieve the organizational objectives.

Yours Faithfully

D. Sam Franklin

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