Business Development and Customer Success Professional

Claire Ahna-Marie Hensley

Business Development Professional

Profile Summary

Experienced Sales, Account Manager, Advertising and Digital Marketing Specialist. Skilled in Client Growth and Retention, Business Development, Client Relations, Sales Operations, and Sales Management with a strong Creative Arts background.

Career Summary

Restaurant Partnerships Account Manager

FOODA December 2019 - Present

-Drive the full sales cycle to attain new Restaurant Partners : prospecting, introductory calls, assessing business goals through qualifying, and consulting with Restaurant owners about Fooda and our Popup Restaurant Program, and closing

-High volume of strategic outbound cold calls and emails to Restaurants in Designated Territories (Chicago, Philadelphia, Denver).

-Proactively communicate with clients about their current business goals and how they align and can benefit by participating with Fooda in a consultative approach.

-Coordinate with Operations and CSM team to ensure best client experience

-Averaged 107% of Quota

Elite Local Client Partner

Yelp! Inc. Nov 2017 - November 2019

Maintain a book of approximately 500 SMB advertisers, totaling more than $500k in monthly recurring revenue

-Proactively communicate with clients about their current business goals with a consultative approach, assess advertising performance, and recommend additional investments and changes based on need

- Balance upgrade consultations and retention conversations to strategically manage, retain and grow the book of business

-Coordinate with Operations team to ensure best client experience

Past: Senior Local Client Partner

Senior Account Executive

Yelp! Inc. Sept 2015 - Oct 2017

-Averaged 150% of quota, with a less than 7% of chargeback rate

-Drive the full sales cycle to attain new business: prospecting, introductory calls, assessing business goals through qualifying, consulting with business owners in Yelp's platform and advertising packages, and closing

-High volume of daily outbound cold calls to business owners across all verticals

-Consistent top performer; promoted four times through sales development program

Past: Account Executive, Junior Account Executive, Associate Account Executive, Associate Account Executive Trainee

Career Achievements

- Top 10 in Yelp Chicago Client Partner/Account Management Organization 9 months in a row

- Promoted at least once per year

- Booked, Managed and Retained Over 1 Million In Net Revenue

Academic History

School Of The Art Institute Of Chicago

Bachelor of fine arts in Film/Video & Art History, Class of 2015

Stivers School For The Arts High School

Visual Arts - Graphic Design, Painting / Drawing, Film Photo, Video Production, Art History, Class Of 2009

Skills & Assets

-Salesforce and Hubspot CRM Proficient

- Digital & Social Media Advertising

- Adapts Quickly to New Technology

- Grit & Determination

- Extensive Organizational Skills

- Creative Solutions Oriented Approach

- Sales Management & Leadership

- Incessant Positive Mindset

Contact Information

Mobile: 937-***-****

Email: ***************@*****.***

Website: https://www.linkedin.com/in/claire-hensley-3a86baa2/

Location: Chicago, IL

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