Employee Relations Human Resources

Chellsea C. Rodriguez

407-***-**** ***********@*******.*** www.linkedin.com/in/chellsea/

Human Resources Professional

Compliance ~ Performance Management ~ Operations

Dedicated and compassionate Employee Relations Specialist with a proven history of successful dispute resolution. Highly adept at helping settle employee complaints and allegations at minimal cost and inconvenience to employers. Sensitive counselor and trainer of junior and senior employees in understanding Human Resources policies and procedures. Over ten years of experience in creating and implementing programs, implementing systems, improving business operations. Adept in employee relations, recruitment, retention, staff development, benefits, compensation, records management, policy development, and legal compliance. Demonstrated performance in organizational diagnostics and providing recommendations for improvement. Strong cross-industry background and experience supporting large, diverse workforces in multiple locations. Key contributor to management teams, participating in risk management and evaluation strategy. Fluent in English and Spanish.

Business Dynamics & Initiatives

Employee & Labor Relations

Staff Recruitment/Retention

Organizational Development

Data Mining & Analytics

Benefits & Payroll Administration

Employment Law- FMLA/ADA/EEO/WC

Mediation & Advocacy

Dispute Resolution

Policy & Procedures

Data-driven optimization and testing

Business Forecasting Analysis

Performance Management

Marketing & Research

Affirmative Action Programming

HRIS Technologies

Compensation Analysis

Talent Acquisition

Professional Experience

HOLIDAY RETIREMENT 2018 - PRESENT

HUMAN RESOURCES EMPLOYEE RELATIONS SPECIALIST

Provide guidance and recommendations for problem resolution to departmental leaders and employees. For instance, settling work-related conflicts, disciplinary actions, alleged misconduct, employee appeals, and grievances

Travel up to 25% of the time to investigate cases

Ensured compliance of all employment/labor laws through programs, practices, policies, investigations, training, and actions

Direct investigation of EEOC claims and associate complaints and disputes.

Assemble and manage appropriate compliance and arbitration committees

Conduct all exit interviews for voluntary terminations.

Reinforce company policies and procedures to employees and managers

Represent the company unemployment claims and hearings

Conduct Stay and Exit interviews

Provide consultation of best course of action with effective resolutions that apply knowledge and understanding of HR guidelines and employment laws, ensuring compliance while reducing liability to the company.

Contribute to the development and implementation of companywide policies, procedures, systems and initiatives such as flexible work schedules.

Ensured that performance assessments are calibrated with department and business results

Support the HR Division’s compliance area and ensures compliance with record keeping, regulatory programs, EEO and affirmative action policies

Provide training to supervisors on HR topics that will help prevent or reduce Employee Relations issues.

Advise management of significant events, situations, or patterns of behavior that could negatively affect the company and those events where an employee or department has positively affected the company

Responsible for conducting detailed investigations to complex employee relations issues and recommending solutions that are in alignment with the Company's core values

Key Highlight of Position:

Implement new performance evaluations improving management and department goal projections and work performance resulting in 100% compliancy

Facilitate a 10% decrease in turnover through intensive retention analysis and management training

Consistently meet metric of <30 days to complete investigation and close case.

Provide HR support to over 20k employees by way of conflict resolution nationwide

Consistently save the company on average over $150k in total unemployment claim costs

Assisted in the implementation of the company’s new unemployment database

HOLIDAY RETIREMENT 2017 - 2018

HUMAN RESOURCES ANALYST

Administrated the company’s of 401k, non-qualified deferred compensation and pension plans

Advised and assisted the Director of Human Resources

Assisted in organizational development and design to promote a fair and equitable work environment

Assisted with Ad Hoc Reporting and analysis

Paid monthly premium and administrative fees to all medical, dental, and FSA plans in a timely manner.

Key contact for all the benefit programs

Provided management planning and control information by collecting, analyzing, summarizing employee benefit data and trends

Provided support, advice, coaching, and counsel to leaders and employees on HR programs

Researched and resolved complex benefit issues using multiple systems, tools and resources

Served as functional liaison for ADP database migration and advanced the transition to and implementation of custom queries

Partnered with ADP to create an I-9 online reporting system for over 20k employees nationwide.

Reviewed, reconciled, and submitted benefit plan invoices. Participated in vendor selection for Medical, Dental, and Vision insurance to lower Annual employer costs by 16%

Automated and optimized spreadsheets and databases to streamline sales, market compensation and variable pay programs, significantly reduced the effort required for future management of those programs

Researched industry and employment trends

Coordinated Global Talent Assessment Process for 2200+ employees and analyzed Performance Data to identify gaps, variances and their causes

Provided executives with analytics and decision-support tools used as the basis for reorganization and consolidation strategies

Partnered with developers to automate manual processes, saving time and money while decreasing errors

Translated workforce data into structured plans for leadership

Partnered with IT Business Systems manager on day to day system issues

Key Highlight of Position:

Analyzed benefit plans and negotiated a reduction in the overall cost of 12%

Partnered with Great Places to Work in creating the company’s Employee Survey

Completed in-depth analyses for business-optimization projects, reporting tools, back-office programs and payment-processing systems. Measurable outcomes:

o$500k labor-cost savings

o20% higher employee engagement levels

oDecreased payroll related calls by 30%

THE WALT DISNEY COMPANY 2012 - 2017

RISK MANAGEMENT – SENIOR INSURANCE ASSISTANT

Prepared data reports tracking Certificate of Insurance documents received; update as needed, ensuring compliance; perform analysis of operational budget and costs, recommending improvements and changes

Calculated ROI in regards to revenue and labor costs, resulting in improved risk management initiatives

Collaborated with clients and producers to update and audit accounts

Analyzed insurance trends, maintaining accurate files, databases, and contact lists

Key Highlight of Position:

Managed 1,600+ Contractor Insurance account files

THE WALT DISNEY COMPANY

WORKFORCE INSIGHTS & EVALUATION – HUMAN RESOURCES RESEARCH ANALYST

Developed, administered, and analyzed data from large scale studies

Performed quality assurance, system integration and user acceptance testing facilitating on-time, on-budget and acclaimed “go-live” of enterprise implementations for up to 12,000 global users

Managed survey design and statistical analysis, presenting data results to multiple lines of business

Researched employee training analytics trends of high performing companies, allowing Disney to offer the highest quality training programs possible

Key Highlight of Position:

Built a data mining database using Metrics that Matter, which collected survey data eliminating irrelevant data

FAIRWINDS CREDIT UNION 2010 - 2012

HUMAN RESOURCES BUSINESS PARTNER

Processed data entry for 30+ new hires/month

Successfully initiated a Career Management Development Program for college graduates, resulting in an increase of college applicants

Gained experience with applicable federal, state, and local laws and regulations: Title VII, FMLA, ADEA, and EEOC; recruited, interviewed and hired applicants utilizing LMS and online recruitment systems

Analyzed compensation and payroll data, providing competitive merit-based pay while cutting company costs

Improved company-wide recruiting processes, resulting in the hiring of 500+ professionals

Created and managed all the benefits communication campaigns

Key Highlights of Position:

Saved the company $20k with detailed auditing of monthly Blue Shield billing

Corrected eligibility errors through vendor contact and eligibility file maintenance to sustain employee coverage

Collaborated with senior executives and area managers regarding effective employee engagement and conflict resolution initiatives, increasing employee performance by 15%

Initiated Onboarding Training programs for new hires, resulting in a 20% increase of employee engagement levels

ALLSTATE INSURANCE CO. 2008 – 2010

RISK MANAGEMENT INSURANCE AGENT

Supported agencies in the Washington D.C. and Maryland area

Joined regional Chamber of Commerce and Hispanic Chamber of Commerce, growing the corporate network

Performed marketing and sales of insurance products

Successfully launched local Insurance Agency web site

Key Highlight of Position:

Researched 40+ financial products available in the market, allowing a greater offering and competitive rates

Education & Training

Master of Science in Human Resource Management and Labor Relations

Penn State University – Graduated 2020

Bachelor of Science in Industrial Organizational Psychology

Rollins College – Graduated 2013

Technological Qualifications

MS Office Suite E-docs SAS Adobe Tableau Oracle ADP Systems Origami Fidelity Systems GIS Sterling Talent Acquisition Certiphi Kenexa PeopleSoft SPSS SAP Ulti Pro Icims Oracle Taleo Success Factors Metrics & Matter Claims Administration Reporting System (CARS) Sterling Talent Solutions SharePoint Workbrain Cognition Enterprise

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