Engineer Sales

Lisa McCaslin

* ****** ** **** * Wolfforth, TX 79382 Cell: 806-***-**** ************@*******.***

EDUCATION

Virginia College: Lubbock, TX Jan 2016 – 2018

* Network Engineer Program

South Plains College : Lubbock, TX 2009 – 2010 2002 – 2004

Oklahoma State University – Oklahoma City: Oklahoma City, OK 2005 – 2007

PROFESSIONAL EXPERIENCE

Truno Retail Solutions – Team Lead Support Engineer October 2016 – August 2020

Interact with store employees and managers over the phone to resolve issues

Provide support to service technicians in the field and work cooperatively to resolve problems

Continually expand the number of problems able to resolve unassisted

Respond to all calls in a timely manner

Provide outstanding customer service to internal and external customers

Provide services, support, installation, and training to customers

Provide support to the team and assist the manager with special projects

Gander Mountain- Zone Manager August 2010 – October 2016

* Handle the day to day customer service related issues including but not limited to; returns, exchanges, refunds, as well as manage the operations of the cash registers and online orders.

* Hire, manage, train and instruct new Store Associates on how to properly run register, conduct sales and uphold Gander Mountain’s customer service standards.

* Set goals based on statistical analysis of sales, upgrades and promotional sales.

* Maintain knowledge of in stock items and incoming sales and promotions.

* Observe and evaluate worker’s performance.

Suddenlink Communications- CCRI Tech Support Aug. 2009– Jan. 2010

* Provide exemplary customer service surrounding Suddenlink’s values, and keep customers up-to-date on Suddenlink promotions and services.

* Interpret, diagnose and troubleshoot technical issues involving Suddenlink products and services.

* Quickly develop trust and rapport with customers to provide support and deescalate frustrations.

* Provide all customers with adequate and time efficient assistance, while staying positive, motivated, competitive and full of energy.

Stay at home Parent Dec. 2002- July 2009

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