Customer Care Computer Operator

Libin Gosh. K

B.Sc. Computer Science

Mobile No: +91-979******* E-mail id: *********@*****.***

Career Objective

To work for a process that offers a dynamic work environment which provides the scope for continuous learning and to deliver the best of potential as an efficient leader aiming for high organizational growth . Seeking company with the potential to expand and grow in which my skills and professional experience can be utilized to their fullest.

Professional Skills

·Good knowledge of the operations of a customer care department in an organization.

·Remarkable supervisory experience in call center

·Proficient computer knowledge with MS-Office, Outlook and effective browsing skills.

·A customer oriented and excellent communicator possesses 6+ year experience in BPO

·Diverse experience in being with customers to get their feedback.

·Ability to assist in role playing with teammates to gain confidence and experience

·Have Good experience in making Telephone Call(Inbound and Outbound).

·Capacity to work both as an individual and as a team.

·Interacts with a company’s customers to provide them with information to address inquiries regarding products and services.

·Help re-solving any customer complaints.

·To make the Customer fully satisfied with my service.

·Excellent organizational and time management ability.

Team Leader – Job Responsibilities

Handling outbound process with 15 to 18 members

Schedule Management – Scheduling agents as per call trend for the process

Training newly recruited agents in both product and process

Maintaining quality and communication of the agents

Weekly meeting with manager on process and performance

Managing the team effectively to ensure achievement of target and performance

Establishing work plans

Professional Experience

ØROYAL SUNDARAM GENERAL INSURANCE COMPANY (P) Ltd as Senior Customer Service Executive & Assistant Team Leader (Sept 2016 to Present)

ØSHRIRAM VALUE SERVICES (P) Ltd as Senior Customer Service Executive (June 2014 to 2016 Sept)

ØSUTHERLAND GLOBAL SERVICES Ltd as Contact Centre Executive (Nov 2012- Mar 2014)

ØASTRED INFOTECH (P) Ltd as Computer Operator (June 2011 to Aug 2012)

Educational Qualification

Muslim Arts College, Kanyakumari District (2008-2011)

B.Sc. Computer Science 62 %

St. Joseph’s Higher Secondary School, Kanyakumari District (2006-2008)

Higher Secondary 54%

Smile Antony’s Matriculation School, Kanyakumari District (2005-2006)

SSLC 53 %

Personal Details

Date of Birth : 21st June, 1991

Sex : Male

Father’s Name : Mr. G. Kumaresan

Mother’s Name : Mrs. A. Amirtha Bai

Present Address : House No 39,12th Cross Street,

Sai Ganesh Nagar,Pallikaranai

Chennai – 600100

Permanent Address : 4/126, Aluvilai Veedu,

Panamkalai,

Kaliakkavilai,Kanyakumari Dist

Pin : 629153

Mobile No. : 097********

Email ID : *********@*****.***

Languages Known

Speak : Tamil, Malayalam, and English

Read & Write : English,Malayalam & Tamil

Career Aspiration

Currently looking ahead for greater challenges from an organizational view rather than a program level view, Also looking for greater responsibilities that involve value adds to the program or organization.

Date: (Libin Gosh. K)

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