Jessica McKnett **** Park Lane Aston, PA ***** Phone 610-***-****

Work Experience

January 2017 - Present CP Rankin Roof Management CSR

• Receive all service calls and emails, create work orders

• Responsible for processing all invoices for the service department

• Setting up new clients into the system

• Pricing up Recommended Actions

• Updating all customers on what the service techs find.

March 2006 –January 2017 DDP Roofing Services, Inc. Service Coordinator/Service Mgr

• Receive all service calls, create work orders and dispatch techs

• Responsible for processing all invoices for the service department

• Setting up new clients into the system

• Scheduling of customers for service

• Updating web portal with customer information

• Receive and process service calls on off-hours

December 1999 – March 2006 National Mail Marketing Corp. Production Assistant

• Full responsibility for proof reading, editing and preparation of company mailing kits

• Provides administrative support and assistance to the company artist in development of products

• Primary liaison for contractors and suppliers in securing pricing for products

• Preparation of all company purchase orders, product shipments, billing and tracking of products

• Development of Excel worksheets for use in tracking company purchase orders and products

• Preparation of letters, using Word, to accompany distribution of end product

• Organization and management of company files

June 1999 – December 1999 Xerox Corporation Mail Clerk

• Answering incoming calls regarding mailing requests

• Various clerical duties including organizing bulk mailings, creating delivery schedules and sorting incoming mail

• Management of vacation schedules of mail room personnel via outlook

• Delivery of all company mail to various units within the facility

• Pick up and delivery of mail and packages to post offices within the area

Education

1996 – 1999 Academy Park High School Sharon Hill, PA General Studies Summary of Qualifications

Timberline Service Module

Sampro

Dataforma Microsoft Word Microsoft Excel Microsoft Outlook Internet Explorer Reference available upon request

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