Service Representative Customer
Resume:
Masentle Mosoma
***************@*****.***
Nov 15, 2019
Dear Mr/Ms.
I'm writing to enquire if you have any vacancies in your company. I have enclosed my CV for your information. I have had extensive vacation work experience in the call center field, debt collection sector Customer service Representative sector, giving me varied skills and the ability to work with different types of people. I believe I can fit easily into your team.
I take pride in conducting myself in a professional manner when representing a company. I thoroughly enjoy getting to know customers and figuring out how best to serve their needs. I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lot's of ideas and enthusiasm. I'm keen to work for a company with a great reputation and high profile like your company. I am a fast and accurate leaner, with a keen eye for detail and I would be very grateful for the opportunity to progress within your company
I am able to take on the responsibilities of this position immediately, and have the enthusiasm and determination to ensure that i make a success of it.
I have excellent references and would be delighted to discuss any possible vacancy with you at your convenience. In case you do not have any suitable openings at the moment, I would be grateful if you keep my CV on file for any future possibilities.
Sincerely,
Masentle Claudia Mosoma
MASENTLE
MOSOMA
***************@*****.***
6902 Khumalo Street Alberton
,South Africa
DOB: 16/Sept/1994
Summary
I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative.
Education
Buhlebuzile Secondary School
2008 - 2012
Matric
Experience
NuDebt Management
June 2015 - March 2016
Debt Collector
*communicating with clients via telephone and emails
*Advise costomers of necessary actions and strategies for debt repayment
*Negotiate payoff of deadlines and payment plan
*Handle customers questions or/and complaints
HTN Attorneys
March 2016 - January 2017
Debt Collector
* Making up to 60 phone calls everyday to chase up outstanding debts.
* Negotiate payment plans and Settlements with customers
* Advising debtor's of the possible consequences of non payment.
* Keeping administrative records up to date
CCI
April 2018 - October 2018
Sales Agent
* Ensure all customers queries are attended to and resolved within agreed SLA's.
Skills
Computer literate, Interpersonal
Communication Skills, Decision
Making, Conflict Resolution,
Leadership and Management
Languages
English, Sesotho and Zulu
Interest
Music, Travelling and Hiking
References
Name of reference : Pappy Maake
Company Name : NuDebt
Management
Position Held : Supervisor
Contact Number : 011-***-****
Name of reference : Simberashe
Company Name : HTN Attorneys
Position Held : Team Leader
Contact Number : 011*******/
Name of reference : Puledi
Company Name : CCI
Position Held : Team Leader
Contact Number : 011-***-****
Name of reference : Anthony
Vermeulen
Company Name : Merchants SA
Dimension Data :
Position Held : Team Leader
Contact Number : 011*******
* Provide consistent excellent customer service striving to to solve problems and encourage future business.
* Seek feedback from clients/stake holders and continously seek ways of improving on quality and customer service standards. Merchants SA Dimension Data
October 2018 - to date
Customer Service Representative
* To assist maintaining customer service levels by delivering quality solutions to customer queries.
* Make outbound calls to the stores/customers to assist or provide feedback on already requested services.
* Ensure that pended tickets are attended to and resolved within 48 hours.
* Daily tracking of service orders on Hybris Backoffice
*Answer incoming calls and emails and action according to dealer request i.e contact customers to assist with troubleshooting and/or booking repairs for devices where needed.
* Inform customers by mail or telephone of order information, shipping dates and any anticipated delays.
Others
Netball Coach
Awards
Best Netball Coach for 2017
E-mail: ***************@*****.***
Contact this candidate