Ann Marie Cortez

Lebanon, PA, ***** – 908-***-****– adgs4e@r.postjobfree.com – linkedin.com/in/anncortez

Senior Technical Program Manager

Strategic Planning & Analysis – Team Building & Leadership - Project Management

Solution Development

Requirements Analysis

Capacity/Demand Planning

Strategy Development

Resource/Change Management

Agile/Scrum/Dev Ops & SCRUM Methodologies

Vendor Management

Relationship Building

Results-driven and solutions-focused executive with distinguished record of spearheading program development and management activities for exceeding organizational requirements to optimize profitability within global high-growth firms.

Strategic leader with credible history of building and guiding productive technical teams for designing and executing tailored solutions in line with corporate needs.

Stellar record of analyzing and identifying requirements customer, team, and project for accomplishment of customer satisfaction and designated corporate goals.

Articulate communicator; able to foster relationships with strategic partners and build consensus across multiple organizational levels.

PROFESSIONAL EXPERIENCE

THE HERSHEY COMPANY Hershey, PA 2017-2020

Infrastructure Program Manager

Administered all aspects of large-scale and complex programs company’s history. Spearheaded $28M program two years prior deadline and $2M project within budget. Developed programs to formulate strategy for establishing state-of-the-art infrastructure platform aimed at achieving high performance and providing scalable infrastructure as well as software capabilities. Led team to build two Data Centers with improved architectural infrastructure focused on optimum scalability, security, and performance. Coordinated planning, scheduling, and implementation of migrating 567 applications and 468 databases from legacy data center to new data center. Organized disaster recovery events for all applications, servers, and databases of enterprise infrastructure to reduce recovery time.

Played key role in development, design, and deployment of Enterprise Management best practices and enterprise strategies for capacity and demand planning with maximum project and program management efficiency.

Successfully completed $28M program two years ahead of schedule and 14% under approved budget.

SUNRISE SYSTEMS CONTRACTED TO JOHNSON & JOHNSON Raritan, NJ 2013-2015

Senior Project Manager III

Drove and coordinated project team members and supervised responsibilities for cross-functional international team members. Ensured documentation and execution of all project requirements and objectives in timely manner. Acquired and controlled internal and external resources required for successful project completion. Monitored offshore team and outsourced managed service providers with accountability for global design and delivery of site networking solutions and services, such as WAN, LAN, wireless, isolated computing environments, and IP address management.

Slashed new capital investment requirements by 40% via implementation of modernized WAN, LAN, and wireless LAN design and equipment standards.

Directed upgradation of wireless networks to controller-based architecture through 802.11ac wireless standard in support of BYOD at more than 250 locations.

Boosted IPAM service request SLA compliance to over 99% and reduced delivery SLA by 63 via implementation of Continuous Improvement program.

IGNITE Plano, TX 2009-2012

Director IT Infrastructure

Steered all facets of information technology systems within organization, including computer software, hardware, facilities, and security systems. Collaborated with multiple departments to maximize security and accessibility of business information for streamlined business operations. Devised and maintained policies and procedures; implemented continuous improvements to IT Infrastructure. Completed projects on time and under budget requirements, while adhering to best practices for IT infrastructure.

Coordinated and guided cross-functional teams on common strategic objectives.

Core contributor in amplifying profit margins, improving customer satisfaction/loyalty, capitalizing on untapped market potential, and augmenting brand identity.

ADDITIONAL EXPERIENCE

Senior Manager, Corporate CRM Support, FedEx Kinko’s

Infrastructure Services Manager, Raytheon

Web Technologist II / Project Manager, Xerox

Software ENGINEER / Technical Lead, Raytheon

TECHNICAL PROFICIENCIES

Access, Agile, ASP, ASP.NET, C++, Clarity, Cloud, COM+, Crystal Reports, Database, Dev Ops, DHCP, DHTML, DNS, Dreamweaver, EVMS, Excel, Gen-Insight, HTML, Info Blox, IPAM, Java Script, JIRA, Lotus Notes, Microsoft NAV, Microsoft.NET, Microsoft Office Suite, Microsoft Project, Microsoft Web Expression, Norton Security Suite, Oracle, Outlook, Salesforce, SAP, Scrum, SharePoint, SQL, SQL Server, Tableau, VB.NET, VB Script, Visual Basic, Visual InterDev, Visio, Waterfall, and Web Services.

EDUCATION & CERTIFICATION

UNIVERSITY OF PHOENIX, Dallas, TX

M.B.A. — Summa Cum Laude, Business Administration Technology Management

KEAN UNIVERSITY, Union, NJ

B.S.—Magna Cum Laude, Computer Science

MOHAWK VALLEY COMMUNITY COLLEGE, Utica, NY

A.A.S.—Cum Laude, Computer Programming

Certification

Project Management Professional (PMP) Certified

Project Management Institute – PMP Number 2761034

Contact this candidate