Executive Engineering

SOBHNA PATNAIK

***, ***** ******, ******* ********, Narsingi Contact: 701***-****

Email ID: adgs06@r.postjobfree.com

SUMMARY

I am carrying 6.1 years of total experience in Air Ticketing, assisting for hotel booking, visa processing and basic financing services for over 20 Global Corporate Travel Clients (like., PwC, PepsiCo., IBM, Hilton, Uber, HUL, HCL, Genesys, Gartner, Invesco, Bombardier, and more).

Proficient in Global Distribution System’s (GDS) like Galileo and Amadeus for ticketing.

Validating and Approving the pre-issued tickets in KDS and Concur system self-booking tools servicing the end customer.

WORK EXPERIENCES

American Express (Global Business Travel)

Senior Travel Consultant 27th Nov 2017- Till Present

Provide end to end service while organizing a trip from booking the tickets, reserving the hotels and creating the itinerary.

Assisting the travelers with perfect solution to any of their queries on error related to login issue, use of application and other flight booking related issue.

Ability to present, persuade and communicate effectively.

Organizing travels from beginning to end, including tickets, accommodation and transportation.

Taking initiative efforts for improvement of the existing process to increase the effectivity.

Validating, correcting and approving the pre-issued self-booked Concur ticket by the end customer.

Dealt with all kind of card transactions related to the due payments of ticket and process invoice.

Training the new joiners by setting up an effective timeline.

Dnata

Travel Consultant 1st Sep 2015 – 21st Aug 2017

Travel Executive 18th Mar 2015 – 30th August 2015

Organizing travels from beginning to end, including tickets, accommodation and transportation.

Providing customers with flawless support for concerns related to site/application hitches.

Validating and approving the pre-issued ticket through KDS by the end customer.

Responsible for both domestic & International for ticket issuing, reissuing and cancellation.

Tools used- Galileo and Amadeus.

Buddying with the new joiners for quick KT and effective productivity.

Sun Business Solution (Spice Jet Process) 18th Mar 2014 – 01st Dec 2014

Internship - Executive Reservations

Made booking arrangements for clients in-person, over phone call and online.

Worked to diligently resolve booking and scheduling issues.

Posted schedule changes online and informed clients directly.

Processing refund for the travellers on request.

CERTIFICATION

Certified IATA foundation in Travel & Tourism from Montreal, Canada on March, 2013.

TRAININGS

Completed 6 months course in Air Ticketing at Air Borne Academy in the year 2013.

Completed 1 month Amadeus Training in Bird Academy in the year 2014.

EDUCATION QUALIFICATIONS

Completed Matriculation from Matrusri Anglo Vedic School, Berhampur under ICSE Board with 58% in year 2008.

Completed Diploma from Central Institute of Plastics Engineering & Technology with 78% in year 2012.

Completed Bachelor’s degree in Electronics & Communication Engineering from Biswakarma Institute of Technology under The Council of Engineering and Technology (India) with 72% in year 2016.

ACHIEVEMENTS

Awarded as “Best Performer of the Month- Highest Calls Answered” in Amex in Q2 2019.

Awarded as “Best Performer of the Month- Attendance Champion” in Amex in Q2 2019.

Awarded as “Best Team Member in Supporting Role” in Dnata in September 2016.

Getting a promotion and became “Travel Consultant” in Dnata within short span of time.

SKILLS

Sound practical knowledge of computer applications like MS Word, Excel, Power Point and Outlook.

DECLARATION

I hereby declare that the above cited information is true to the best of my knowledge and belief, if given a chance, I can prove myself.

SOBHNA PATNAIK

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