Luisito G. Manalo Jr.

#** ******* **. *******, ******** City

090********

adgrum@r.postjobfree.com

Career Objective

To secure a challenging and responsible position where my skills and experiences will be of value and allow for a professional growth.

Professional Experience

ASI Animation Studios Inc. / Synergy88 Digital Inc. IT Support

July 10, 2019 – March 27, 2020

Providing technical support to client, face to face or over the telephone, to help set up system or resolve issues

Installing and configuring computer hardware, operating systems, applications and telephony.

Setup PABX or Telephony system and created DTMF Function, IVR and Voice Mail.

Setting up new user account for new hires and dealing with password issues

Assisting Network Engineer on any network related concern

Setting up switches and creating VLANs, inter VLAN and Routing

Provide remote assistance or onsite visit to clients for any technical support needed.

Responsible for IT Asset Tracking and Inventory

Point person on transferring IT equipment on other office

Issuing of accountability, gate pass and borrowed form.

Keeping of documents and papers related to IT

Handling and managing junior staff and OJT’s

Vernon Klyne Inc.

IT Admin Officer

May 28, 2018 – May 31, 2019

Posting of properties on property websites. (e.g. Facebook, OLX, Lamudi, Property24)

Providing technical support to client, face to face or over the telephone, to help set up system or resolve issues

Installing and configuring computer hardware, operating systems, applications and telephony.

Creating and managing property inquiry database for our Brokers.

Setup PABX or Telephony system and created DTMF Function, IVR and Voice Mail.

Setting up new user account for new hires and dealing with password issues

Responsible for IT Asset Tracking and Inventory and CCTV Monitoring and Back up

Created Virtual Servers to domain PC for Active Directory, Open Media Vault for our NAS and Open Source IT Inventory and Wiki for Asset Management and troubleshooting guide and escalations. Pilipinas Teleserv Inc.

IT Technical Support Officer

May 2, 2017 – May 5, 2018

Monitors ticketing system and handled ticket requests quickly and efficiently

Doing helpdesk task like answering calls and remote desktop to provide support and assistance to client

Installing and configuring computer hardware, operating systems, applications and telephony.

Providing technical support to client, face to face or over the telephone, to help set up system or resolve issues

Troubleshooting system and network problems and diagnosing and solving hardware or software faults

Setting up new user account for new hires and dealing with password issues

Responsible for IT Asset Tracking, Sticker tagging and Inventory. Provide onsite visit to clients for any technical support assistance needed. San Francisco Del Monte Rural Bank, Inc.

General Clerk/IT

June 13, 2016 – January 16, 2017

Answer customers' questions, and explain available services such as deposit accounts, joint accounts, etc.

Compiling information about new accounts, encoding file related forms or other documents.

Collecting and record customer deposits and fees, and issue receipts using computers.

Perform teller duties as required.

Installing and configuring computer hardware, software

Repairing equipment and replacing parts

Education

2011 – 2017 EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY– (EARIST) Nagtahan, Sampaloc, Manila

Bachelor of Science in Computer Engineering

Professional Development

Linux System Administration (Certificate of Completion) MNET IT Solutions – August 2020

Skills

Knowledge in Computer Assembly

Knowledgeable in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)

Knows how to install different applications/software

Knows how to reformat/reimage/clone a computer

Basic Network Troubleshooting skills, Cabling Management, IP Subnetting, Cable Crimping

Knowledgeable on creating VLAN, Inter VLAN and Routing

Basic Router Configuration, Creating/Hiding WiFi Access or using MAC Filtering

Knows how to join a computer in a Workgroup or in a Domain

Knowledgeable on Windows OS and basic Linux and Mac OS

Knowledge on Deploying IT Asset tracking and inventory using Snipe IT

Knows how to Install and Configure Open Media Vault

Knowledge on configuring Media Wiki and Snipe IT

Knowledge on Active Directory (User Creation, Password Reset, Permission, Deletion)

Knowledgeable on Ticketing System

Basic knowledge on PABX (Avaya IP Phone configuration and Panasonic NS300)

Knowledgeable on Remote Desktop (RDP, TeamViewer, Tight VNC, Anydesk)

Basic Knowledge on Virtual Box & VMWare

Basic Knowledge on Configuring Windows Server 2012 R2

Knowledge on Linux System Administration (RHEL/CentOS) Character Reference

Mr. Dominic Cris Moleño

Network & System Engineer

Republic Biscuit Corporation

57 Gen. Luis St. Nagkaisang Nayon, Novaliches, Quezon City Contact Number: 093********

Email: adgrum@r.postjobfree.com

Mr. Maurijar Jultahil

Network & Infrastructure Engineer

Synergy88 Digital Inc.

Estuar Bldg, Brgy South Triangle, Timog Ave. Quezon City Contact Number: 090******** / 091********

Email: adgrum@r.postjobfree.com

Mr. Paul Anthony C. Menor

IT Technical Support Supervisor

Pilipinas Teleserv Inc.

Carlos Palanca Street, Quiapo Manila City

Contact Number: 091********

Email: adgrum@r.postjobfree.com

I hereby certify that all information stated above is true and correct to the best of my knowledge

Luisito G. Manalo Jr.

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