IT
Resume:
Luisito G. Manalo Jr.
#** ******* **. *******, ******** City
***************@*****.***
Career Objective
To secure a challenging and responsible position where my skills and experiences will be of value and allow for a professional growth.
Professional Experience
ASI Animation Studios Inc. / Synergy88 Digital Inc. IT Support
July 10, 2019 – March 27, 2020
Providing technical support to client, face to face or over the telephone, to help set up system or resolve issues
Installing and configuring computer hardware, operating systems, applications and telephony.
Setup PABX or Telephony system and created DTMF Function, IVR and Voice Mail.
Setting up new user account for new hires and dealing with password issues
Assisting Network Engineer on any network related concern
Setting up switches and creating VLANs, inter VLAN and Routing
Provide remote assistance or onsite visit to clients for any technical support needed.
Responsible for IT Asset Tracking and Inventory
Point person on transferring IT equipment on other office
Issuing of accountability, gate pass and borrowed form.
Keeping of documents and papers related to IT
Handling and managing junior staff and OJT’s
Vernon Klyne Inc.
IT Admin Officer
May 28, 2018 – May 31, 2019
Posting of properties on property websites. (e.g. Facebook, OLX, Lamudi, Property24)
Providing technical support to client, face to face or over the telephone, to help set up system or resolve issues
Installing and configuring computer hardware, operating systems, applications and telephony.
Creating and managing property inquiry database for our Brokers.
Setup PABX or Telephony system and created DTMF Function, IVR and Voice Mail.
Setting up new user account for new hires and dealing with password issues
Responsible for IT Asset Tracking and Inventory and CCTV Monitoring and Back up
Created Virtual Servers to domain PC for Active Directory, Open Media Vault for our NAS and Open Source IT Inventory and Wiki for Asset Management and troubleshooting guide and escalations. Pilipinas Teleserv Inc.
IT Technical Support Officer
May 2, 2017 – May 5, 2018
Monitors ticketing system and handled ticket requests quickly and efficiently
Doing helpdesk task like answering calls and remote desktop to provide support and assistance to client
Installing and configuring computer hardware, operating systems, applications and telephony.
Providing technical support to client, face to face or over the telephone, to help set up system or resolve issues
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Setting up new user account for new hires and dealing with password issues
Responsible for IT Asset Tracking, Sticker tagging and Inventory. Provide onsite visit to clients for any technical support assistance needed. San Francisco Del Monte Rural Bank, Inc.
General Clerk/IT
June 13, 2016 – January 16, 2017
Answer customers' questions, and explain available services such as deposit accounts, joint accounts, etc.
Compiling information about new accounts, encoding file related forms or other documents.
Collecting and record customer deposits and fees, and issue receipts using computers.
Perform teller duties as required.
Installing and configuring computer hardware, software
Repairing equipment and replacing parts
Education
2011 – 2017 EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY– (EARIST) Nagtahan, Sampaloc, Manila
Bachelor of Science in Computer Engineering
Professional Development
Linux System Administration (Certificate of Completion) MNET IT Solutions – August 2020
Skills
Knowledge in Computer Assembly
Knowledgeable in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
Knows how to install different applications/software
Knows how to reformat/reimage/clone a computer
Basic Network Troubleshooting skills, Cabling Management, IP Subnetting, Cable Crimping
Knowledgeable on creating VLAN, Inter VLAN and Routing
Basic Router Configuration, Creating/Hiding WiFi Access or using MAC Filtering
Knows how to join a computer in a Workgroup or in a Domain
Knowledgeable on Windows OS and basic Linux and Mac OS
Knowledge on Deploying IT Asset tracking and inventory using Snipe IT
Knows how to Install and Configure Open Media Vault
Knowledge on configuring Media Wiki and Snipe IT
Knowledge on Active Directory (User Creation, Password Reset, Permission, Deletion)
Knowledgeable on Ticketing System
Basic knowledge on PABX (Avaya IP Phone configuration and Panasonic NS300)
Knowledgeable on Remote Desktop (RDP, TeamViewer, Tight VNC, Anydesk)
Basic Knowledge on Virtual Box & VMWare
Basic Knowledge on Configuring Windows Server 2012 R2
Knowledge on Linux System Administration (RHEL/CentOS) Character Reference
Mr. Dominic Cris Moleño
Network & System Engineer
Republic Biscuit Corporation
57 Gen. Luis St. Nagkaisang Nayon, Novaliches, Quezon City Contact Number: 093********
Email: ***********.******@*****.***
Mr. Maurijar Jultahil
Network & Infrastructure Engineer
Synergy88 Digital Inc.
Estuar Bldg, Brgy South Triangle, Timog Ave. Quezon City Contact Number: 090******** / 091********
Email: ***********@*****.***
Mr. Paul Anthony C. Menor
IT Technical Support Supervisor
Pilipinas Teleserv Inc.
Carlos Palanca Street, Quiapo Manila City
Contact Number: 091********
Email: ****.*****@********.***.**
I hereby certify that all information stated above is true and correct to the best of my knowledge
Luisito G. Manalo Jr.
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