CURRICULUM_VITAE

E-mail- adgrt4@r.postjobfree.com Mobile No- 897*******

Date of Birth: Feb 14, 1988

Career Objective

To work with a performance-oriented organization that will challenge my skills and help me to evolve while also contributing to the organization’s overall growth.

Strength

Good communication skills.

Creative bend of mind.

Adaptable and Flexible.

Quick learner

Team Player.

Area of Interest

Spa Operations, Customer Service Relation.

Professional Experience

Oberoi Hotels & Resorts Bangalore

Spa Receptionist (October 2010 – June 2012)

Spa Receptionist (December 2013- December 2016)

Spa Supervisor at The Oberoi Bengaluru (Jan.2017-April 2018)

Spa Executive at Sheraton Grand Bengaluru Whitefield and Convention Center (April 2018-June2019)

Assistant Spa Manager at Sheraton Grand Bengaluru and Convention Canter (From July 2019- August 2020)

Key Responsibilities:

Maintaining Store budget, daily and monthly reports.

To carry out variety of work and events associated to Spa Manager.

Correspond with guest to maintained satisfaction with services.

Initiated and maintained top of hospitality industry and spa services standard through protocol.

Coached and provided training to new employees.

To carry out inventory and administrative duties as required.

Able to up sell related products and services to customers.

Providing guest with the highest level of personalized service while maintaining a gracious and professional attitude.

Explained the functional techniques and procedures to customers’ needs and preference.

Also, responsible for the Spa operations of the company like handling reservation Telephonic and Walk Ins), Housekeeping standards of the Spa.

Preserve excellent levels of internal and external customer service.

Design exceptional menus, promotion for Spa

Identify customer’s needs and respond proactively to all of their concerns. Monitor all guest complains and proactively train team to handle.

Recruiting, training and appraising talented personnel.

Establish targets, KRA’s, schedules, policies and procedures.

Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork.

Comply with all health and safety regulations.

Report to the Director of Rooms regarding sales results and productivity.

Cost control and expense management.

Achievement

Life Saver Certificate (First Aid and Fire Fighting)

Achieved “The Team of the Quarter Award" in Spa.

Successfully completed Supervisory Development Program for delivering quality on the job supervision conducted by OCLD (Oberoi Centre of Learning and Development).

Successfully completed the training required to perform Omorovicza Products, Thalgo and Forest Essential Products.

Have been nominated for Executive of the Year by Marriott International

Nominated for EDGE AWARD

Won Asia Spa Award 2019 for Deep Tissue Massage

Won 3rd highest at Spa lympic Revenue Competition 2019

100% BSA Audit

Hotel Operating System Knowledge:

Opera

Micros

Excellent knowledge of Microsoft office

Book4time

Salesforce

Hobbies

Travelling

Cooking

Reading

Making New Friends

Academic Qualification

Graduation: B.A (Honours in Sociology) from

Manipur University

2010

50%

Senior Secondary: Central Board of Secondary

Education, Manipur

2007

62%

Board of Secondary Education, Manipur

2004

40%

Key Skills

Excellent management skills.

Excellent knowledge of variety of beverages and food.

Excellent communication and interposal skills.

Superior in handling the staff.

Able to work under pressure.

Personal Details

Father’s Name

Mr. Soraisam Birendra Singh

Mother’s Name

Mrs. Soraisam Rashe

Permanent Address

Sega Road Takhel Leikai, Imphal, Manipur.

Present Address

Bangalore

Gender

Female

Nationality

Indian

Marital Status

Single

Languages Known

English, Hindi, and Manipuri.

Date:

Place: India (Soraisam Monica Devi)

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