CLAUDINE JOYCE C.

PULANGCO

Admin Assistant / Receptionist

• To make use of my interpersonal skills to achieve goals of a company that focuses on custom- er satisfaction and customer experience that will offer me a chance to grow more and enhance my career opportunites where I can make significant contribution to the success of the organization.

• To utilize my technical skills and my ability to solve crises at a moment’s notice. I hope to contribute effectively to the company’s productivity through my hard work and desire to learn. Career Objective

EDUCATION

FAR EASTERN UNIVERSITY

2007 - 2010 BACHELOR OF SCIENCE IN NURSING

EXPERIENCE

CHEEKY MONKEYS PLAYLAND - Al Forsan Village, Khalifa City A, Abu Dhabi City 2016-Present RECEPTIONIST CUM CASHIER/PARTY COORDINATOR 2012-2016

• Welcomes customer/visitor greeting them with a smile

• Maintains records for all incoming and outgoing files and documents

• Document filing of receipts, invoices etc.

• Ensure that all calls will be coordinated to all concerns

• Ensures a clean and organized workplace

• Responsible for the safekeeping of documents and other files, sees to it that said files are well kept and available when needed.

• Posting and maintaining petty cash voucher

• Post all expenses on the cash disbursement book

• Respond to customers/visitor’s questions professionally and courteously.

• Operate and maintain office machines including printers, copiers, and fax.

• Order and stock office supplies.

• Booking Birthday Parties and Corporate Events / Booking Nursery visits/School Trips

• Supervises and Host Birthday Party to ensure customers satisfaction

• Ensures all details before the party are correct and ready

• Negotiate and close deals with customers / Professional on facing customer complaints and request

MACROASIA AIRPORT SERVICES CORP. - NAIA Terminal 1 Pasay City, Philippines PASSENGER SERVICE AGENT (JAPAN AIRLINES)

• Dealing with passenger’s inquiries concerning flight departures and arrivals as well as their complaints.

• Ensuring customers’ satisfaction, safety and security throughout their departure and arrival processes

• Providing exemplary check-in assistance and ensuring proper handling of passenger’s luggage while verifying the documents needed for their flight/s.

• Providing support to passengers who require special assistance.

• Providing MAAS (Meet and Assist) service to VIP passengers.

• Keeping passengers informed through making public announcements at the boarding gate to ensure Important information such as the flight’s scheduled boarding and departure time, baggage information, passenger’s itineraries etc. are well commu- nicated.

• Calmly handling flight irregularities such as cancellations, delays and other crisis situations resulting in constructive outcomes

CONTACT

054-***-****

SKILLS

Good written and oral communication skills

Proficient on the use of MS Office Applications; Word, Excel, and PowerPoint.

Willing to work on flexible schedules, holidays and inclement weather

Extremely productive in a high volume, high stress environment.

Fast learner and can do work with minimum supervision. Indicatively sell additional items/upselling

Exceed store, individual sales and performance goals Send and Receives Emails/Phone calls professionally SEMINAR ATTENDED

December 9 to 28 - BASIC PASSENGER HANDLING COURSE December 28 - DANGEROUS GOODS AWARENESS

December 30 to Jan 2012 - CUSTOMER RELATIONS

WORKSHOP

January 17, 2012 - BASIC DANGEROUS GOODS TRAINING

January 20, 2012 - JAL HANDLING AND ARRIVAL PROCE- DURES

January 25-27 2012 - JAL PAS 1 TRAINING

February 2012 - CANADIAN TRAVEL DOCS AND IMPOSTOR

DETECTION

January 2014 - DANGEROUS GOODS RECURRENT CAT9

May 7, 2014 - PHILIPPINE AIRLINES US DISABILTY ACT April 2014 - HUMAN FACTORS AND SAFETY MANAGEMENT

SYSTEM TRAINING

April 2015 - US FRAUDULENT DOCUMENT AND IMPOSTOR

DETECT COURSE

January 2016 - IATA DANGEROUS GOODS

adgrsr@r.postjobfree.com

AIRPORT ROAD, ABU DHABI,UAE

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