Manager Customer Service

RESUME

Ravindra.Suresh.Ganu

***, **** *****

Manpada Road, Pandurang Wadi

Dombivli [East]

PERSONAL DETAILS

Date of Birth : 29 May 1980

Sex : Male

Nationality : Indian

Marital Status : Married

Languages Known : English, Hindi & Marathi.

Email Id : adgrr2@r.postjobfree.com

Mobile No. : 993*******

Hobbies : Listening Music, Traveling and Playing Cricket.

EDUCATIONAL QUALIFICATION

Graduation in Commerce from Mumbai University.

Completed MBA/PGDBM from Welingkar Institute of Management with 1st class in International Business (Jul 2011)

PROFESSIONAL QUALIFICATION

Passed Diploma in Travel and Tourism

WORK EXPERIENCE

Present Employer : Wanderers Leisure Travels Pvt Ltd

Duration : From Oct, 2018 till date

Job Profile : Senior Manager Operations

Handling B2C Clients

Reservation, Ticketing, Preparing Itineraries with the help of Sales Team

CRS : Galileo, Amadeus

Past Experience : Lawson Travel

Duration : From Jan, 2015 till Sep 2018

Job Profile : Manager Operations

Handling B2B and B2C Clients

Air, Hotel, Visa Assistance

CRS : Galileo, Amadeus, Sabre

Past Experience : American Express India Ltd

Duration : From Apr, 2011 till Dec, 2014

Job Profile :

Handling Corporate Clients

Reservation, Ticketing, Reissue [International], Visas.

CRS : Galileo

Past Experience : Riya Travels & Tours

Duration : From Aug, 2007 till March 2011

Job Profile :

Working as a Senior Travel Consultant

Reservation, Ticketing, Reissue [International] Groups, Visas

CRS : Galileo, Amadeus, Abacus

Past Experience : WNS Global Services Pvt. Ltd.

Duration : From December, 2004 to Jul, 2007.

Job Profile : Customer Service Associate (Fares Audit)

Maintaining Quality check.

Raising ADMs AMCs

DECLARATION

I hereby declare that all statements made in this application are true, complete and correct to the best of my knowledge and belief.

(Ravindra S Ganu)

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