Information Security Customer Service

Objective

I am seeking a full-time job in Cybersecurity or IT/IS in the greater St. Louis area to enhance and refine my skills gained while at Southern Illinois University. Willing to relocate and/or travel.

Education

Southern Illinois University Edwardsville (SIUE) Edwardsville, Il

Bachelor of Science in Business Administration May 2020

Specialization: Computer Management and Information Systems

Certifications

- PC Pro (ID:C2JF2)

- Security Pro (ID:C2RK4)

- Network Pro (ID:C3RFC)

- Certified Ethical Hacker (ID:C4L5C)

Skills & Abilities

Computer Programing and Coding

Coding Languages: Java, Visual Basic, BASH

SQL and Database Design

Computer Information Systems

Familiarity with IT governance frameworks including COSO, COBIT, and ITIL

Versed in Windows, MacOS, Linux, Kali Linux, SAP, the CLI and VM

Installation, Assembly, Maintenance, Troubleshooting, and Repair of Hardware

Information Security

Disaster Response and Preparedness – Chemical/Biological/Natural/Manmade

Administering of Information Security Software and Controls

Understanding of Risk Management Framework and the NIST SP-800 Security Framework

Familiarity with regulatory compliance including HIPAA, FERPA, GLBA, PC, GDPR, SOX

Ethical Hacking and Penetration Testing

Business Skills

Auditing, Record Keeping/Management, Business Writing, Documentation, Time Management, Accounting

Training of Methodologies and Procedures for Employees

Organizing Resources and Establishing Priorities

Team Management

Relevant Experience

United States Army Fort Campbell, KY September 2009 – April 2010

11-Bravo/Infantrymen

Chapter 5-17 Honorable Discharge

World Wide Technology Edwardsville, IL April 2020 – August 2020

Lab Technician

Setup and Installation of 5G equipment for AT&T

CPR Cell Phone Repair St. Peters, MO August 2019 – May 2020

Cellphone/Tablet/Computer/Laptop Repair

Provide excellent customer service with Cellphone/Computer/Laptop/Tablet diagnosis and repair

Troubleshoot/diagnosis/repair of electronics

Explained common issues and remedies in a concise manner to customers

Consistent 5-star reviews on Customer Service and Device Repair

Totall Metal Recycling Granite City, IL September 2017 – March 2018

Assisted in site-wide system upgrade and migration to 50+ clients

Assisted in company server upgrade and migration.

Took active role in training employees of new hardware/software

Contact this candidate