Customer Care Manager

Location:

Johannesburg, Gauteng, South Africa

Salary:

6500

Posted:

October 08, 2020

Contact this candidate

Resume:

CURICCULUM VITAE

MISS ZEZAM MFENGUZA

** ***** ******

Sunnyside

Pretoria

0002

ID Number: 921-***-**** 086

Mobile: 068******* / 079*******

Email Address:************@*****.***

ACADEMIC QUALIFICATIONS

Name of the Institution : Unisa(University of South Africa)

Courses attended : Supply chain Management (National Diploma)

Modules :

Year : 2018 (In progress)

Name of the Institution : Christian Progressive College (Pretoria)

Courses attended : Matric (Grade 12)

Subjects : English

: Afrikaans

: Zulu

: Business Studies

: Computer Application Technology

: Life Orientation

: Mathematics

Year : 2012

WORK EXPERIENCE

Name of company : National Debt Connection (Hatfield Pretoria)

Position : Debt Collector

Duties :Collecting money from debtors on behalf of certain companies eg clothing accounts EDCON

and bank institutions using Prospectus

And Xlite system. Customer care skilled in convincing and advising debtors to make a settlement or make arrangements for their accounts Computer literacy and telephone etiquette.

Period : August 2018- Till now

Name of the company : LGR Attorneys (Silver lakes, Pretoria East)

Position : Tracing Agent

Duties : Tracing debtors on behalf of banks, companies using

Search works, Data search, AJS System and give reports

for score cards. Reaching the target is most important as

we get rewarded. search works and data search are also a reliable systems we use tracing the debtors.

Period : August 2016 –September 2017

Name of the company : Coombe Commercial Attorneys (Pretoria East)

Position : Call Centre Agent (Debt Collection)

Duties : Collecting money from debtors on behalf of certain

companies and bank institutions using Excalibur and getfin.

Customer care skilled in convincing and advising debtors of

arrangements and settlements for their accounts.

Computer literacy and telephone etiquette.

Period : Oct 2015 – August 2016

Name of the company : Department of Higher Education (Pretoria)

Position : Contract Admin Clerk (Supply chain Management)

Duties : Performing and practices supply chain duties and

attending to queries related, allocate correspondence to the

relevant sources through documentation, electronically and

telephonically as well as maintain the usage of multi –

function machine. Data capturing and collecting the

statistics. Providing customer service in terms of the

government legislative in Public Service.

Period : July 2013 – June 2014

ADDITIONAL INFORMATION

I was a member of LRC at school, organizing school activities and taking care of scholar’s issues and making sure there is peace and order within the school. I participated in school debates competitions, program director when the school holds activities. I was a member of School Choir and I also participated in sport ( Netball).

I can work well within a team or alone as long I am following the given details or instructions. I communicate very well verbally, in writing, and face to face. I am attentive to details with the ability to maintain confidential information and accept responsibility.

I work well under pressure and can do overtime when requested.

Traveling, watching television, outdoors, reading, and cooking are my hobbies.

REFERENCES

Ms Marinda Heilen (Trace Department Manager)

LGR Attorneys

Pretoria

084-***-****

Ms Maureen Coetzee (Manager)

Coombe Commercial Attorneys

Pretoria

012-***-**** / 086-***-****

Ms Zintathu Mabuza (Assistant Director)