Manager Restaurant

RONELO G. GAJO

093******** **********@*****.***

RESTAURANT MANAGER

* ***** ** *********** ** Restaurant Management

I am an enthusiastic and hard-working restaurant manager with experience in managing and training employees in a high-quality and fast-paced restaurant. Proven excellent customer service skills and possesses familiarity with POS terminals and common restaurant machinery. I am in search of a Restaurant Manager position with a view of using and developing professional skills and abilities to achieve management objectives. Skills

Experienced

Restaurant Manager August 2019 – November 2019

Feta Mediterranean

Remodeled marketing strategies that attract customers and increased sales by 30%.

Facilitated and trained new employees ensuring the restaurant’s objective is practiced and applied in the workplace that boosts the restaurant’s morale.

Monitored order dockets to ensure the correct and timely preparation of foods that exceeded customer expectations.

Arranged employee’s schedules and work assignments that lead to reduced employees’ unauthorized absences and scoring 90% very satisfactory rating on customer feedback.

Implemented a monthly team meeting that addressed the needs of the restaurant and the staff which resulted in low employee turnover and increased customer satisfaction.

Coordinated and recommended to the higher management some ways to improve the overall operations of the restaurant based on the employees and customer feedback. Restaurant Operations Officer May 2015 – December 2017 Conti’s Restaurant

Upgraded the marketing strategies by the use of social networks and proper upselling that increased the monthly sales.

Handled customer complaints and provided an immediate response that is favorable both to the management and the customer that resulted in increased customer satisfaction and restaurant ratings.

Arranged employees shifting schedules that decreased unauthorized leave and absences.

Trained and encourages underperforming employees that boost their confidence and build up their sense of belongingness and satisfaction.

Managed and analyzed the daily operations of the dining restaurant by familiarization and implementation of restaurant management guidelines which resulted in branch recognition from higher management. Education

Bachelor of Science in Hotel and Restaurant Management March 2014 Arellano University

Emphasis in Hotel and Restaurant Management and Leadership

POS Terminals

Marketing Skills

Excellent Customer Service Skills

Restaurant Equipment Familiarity

Conflict Resolution Skills

Interpersonal Skills

People Management

Staff Scheduling

Computer Literate

Team-oriented

Profitable Thinking

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