Office Assistant Customer Service

Education

New York University, Manhattan, NY

Bachelor of Fine Arts, Minor in Child Psychology, December 2016 Experience

-Bravissimo, Manhattan, NY

Store Supervisor June 2020-Present

*Promoted to Store Supervisor after three months

*Set precedents and standards for the US flagship store operations

*Implemented and maintain stock managment system

*Arrange visual merchandising including window displays and store retail items

*Provide customer support and correspond with customers

*Train employees and organize team building/ motivational challenges

*Provide the highest level of customer service and ensure every customer leaves empowered

-The Public Theater, Manhattan, NY

House Manager/Ticket Supervisor May 2017-Present

*Promoted to Summer Ticketing Supervisor at Shakespeare in the Park after two seasons

*Work in fast-paced, high pressure environment to rapidly solve simultaneous issues

*Manage multiple theaters and coordinate audience seating within The Public

*Book and manage seating using Tessitura Software

*Train new staff to work interchangeably as stage monitors, ushers, ticket takers, and customer service agents

*Marshal audience safety and emergency response

-Roundabout Theater, Manhattan, NY

Front of House Jan 2016-Present

*Work multiple positions to ensure patron satisfaction

*Provide patron support as needed, addressing special needs, and managing late arrivals

*Trained in fire safety codes, first aid, and CPR

-Puppetsburg, Brooklyn, NY

Puppeteer June 2017-Feb 2018

*Performed different shows weekly at multiple venues

*Facilitated the educational enrichment of toddlers and school-age children

*Managed show logistics

-New York University Law School, Manhattan, NY

Office Assistant Aug 2015- May 2016

*Received and sorted incoming mail, packages, and journals

*Organized deliveries for faculty and students

*Reported to NYU Law School management and faculty

-Nordstrom

Seasonal Web Team Employee June 2014- August 2016; hired for three seasons

* Located, selected and organized store items using inventory and time management software

* Packed and distributed items in a timely manor

Skills: CPR/First Aid Trained, Tessitura, Office Suite Artistic Contributions: Director (Macbeth, Othello) Brick Theater, Theater Company Assistant (Haruna Lee), Stage Manager at The Public Theater, Joe’s Pub, Brooklyn Arts Exchange, and Ars Nova, Marketing Assistant for Debutante the Play and Christmas Carol (3 years), Marketing and Production Intern for Fresh Ground Pepper Hayley Cartee

Phone: 919-***-**** E-Mail: ******.*.******@*****.*** Dual National: US and UK Languages: English and Intermediate French

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