Date:**.**.****

Hi,

In response to the opportunity for Customer Care Center Associate position. I have the attached my resume for your consideration.

I have six years of experience and strong skills in customer service/sales and six years of experience as medical office administrator with building client relations. I am familiar with the demands of working as an effective team member while taking responsibility for the accuracy and timely completion of my own work in a high-pressure environment. In addition, I have the necessary experience of communicating with clients using sound judgment in order to resolve any problem while maintaining good client-relations. I am a logical thinker, capable of understanding and following complex procedures quickly and accurately.

I believe that my qualification and experience make me an excellent candidate for this interesting and challenging position and look forward to discussing my application in more detail.

Yours Sincerely,

Ahmed Sohail

Cell: 647-***-****

Encl. Resume

HIGHLIGHTS OF QUALIFICATION

Six years of experience as Customer service Representative

Six years of experience as Medical office administrator

One year of experience as medical transcriptionist

Sound knowledge of medical terminology and medical background

Professional and courteous telephone etiquette

Proactive customer service approach with patience and listening skills

Multitasking with discipline time management

Analytical, attention to detail

Prioritizing, planning and organization

Enjoyed working independently as well as part of a team

Ability to persuade, motivate and influence clients

Strong interpersonal skills with positive attitude

Proficient computer skills in Word, and Excel, Out look

Professional written and verbal communication

EMPLOYMENT HISTORY

Inside Sales Representative 2013-present

Zedds Customer service solutions, Toronto, Canada

Ensured customer satisfaction by providing professional, courteous and effective customer service in outbound/inbound call center

Contacted existing patient and scheduled appointment for dental centers

Provided prompt and courteous response to customer inquiries

Achieved satisfactory level of sales in accordance with corporate goals and objectives

Created well-written reports and documentation as required.

Excellent telephone sales experience

Developed and maintained knowledge of marketplace

Solicited customers and provided information about products in professional business manner

Assisted customers in making decisions regarding products

Medical Office Administrator 2007-2013

Mehrish Medical& Dental Centre, Dubai

Scheduled appointments and assessment for patients

Assisted patients and clients, provided information

Verified medical reports and insurance claims

Maintained patients’ clinical records accordance with policy

Supervised and coached staff for medical center

Responded to telephone, fax and email inquiries in timely manner

Managed day to day operations

Supervised medicine supplies and equipment maintenance

EDUCATION/TRAINING

Certificate of apprentice customer service representative from Ministry of Training, Colleges and University, Toronto, Canada

Certification in Sleep Therapy Sleep & Alertness Clinic Toronto

Customer service/Retail Sales workshop Employment office Toronto

Computer Certificate: MS Windows, Excel, Power point, India

University Graduate, NTR University of Health Sciences, India

Valid driver's G license and vehicle

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