Engineer Software

RAMIL ZARIPOV

Richmond, VA *****

Cell: 650-***-****

Email: *******.***@*****.***

SOFTWARE QA ENGINEER

SUMMARY:

Experience in cloud base IVR, call flows, call routing and CTI reports.

Experience in ATM software, hardware, transaction testing. Diebold, NCR, Nautilus Hyosung, Wincor.

Solid knowledge in Financial-EFT operations, software testing methodology, and software development lifecycle (SDLC).

Software testing experience working with web-based and desktop applications.

Familiar with localization testing (English, Spanish, Russian).

Experience in automation, black box, GUI, functional, Integration, UAT, regression, system testing.

Expertise in writing test documentation such as test cases, test plans, checklists, etc.

Strong work ethic, quick learner, and the ability to take on multiple roles to be successful.

Fluent in English, Spanish and Russian.

US Citizen.

SKILLS:

Platforms: Tandem EPOC, Nuance, [24]7-Platform Central

Data Base: TSYS, MySQL

Testing Tools: Paragon ATM simulator, Postman, Cyara, Selenium Web Driver, PyCharm, ChroPath, XPath, Firebug, Chrome, Developer, Browserstack, Cucumber

Virtual Machines: VMware

Bug Tracking: JIRA, ALM/QC, OneTest, Rally

SDLC Method: Agile, Waterfall

Browsers: Internet Explorer, Firefox, Chrome, Safari

WORK EXPERIENCE:

09/2016 - Present IVR Software Development QA Engineer - Bilingual, Capital One, Richmond, VA

Voice and DTMF cloud-based IVR application for Capital One customers.

Creating test cases in an Agile environment using user stories, call flows, and VUI specs in English/Spanish.

Participating in the grooming’s, requirement discussion meetings, providing feedback on inconsistencies, and open issues. Analyzing test results for suggestions on improvement.

Currently working on ‘CE’- Conversation Engine and ‘DNN’- Deep Neural Network. It is a new Natural Language speech recognition engine.

Responsible for English/Spanish Speech and DTMF end to end testing, navigation flow, call routing, CTI reports, call-logs, API responses, including system, functional, integration, and regression testing.

Preparing test data, test scenarios, test scripts, and execute test cases.

Designed and maintained test cases, blocks, and campaigns in Cyara.

Conditioning and validating test accounts using the backend system TSYS.

Logging and tracking defects encountered during the testing into a JIRA.

Utilizing Agent servicing Front-End and DTM tool to create the test data.

Reviewing IVR reports and call-logs using [24]7- Platform Central.

04/2016 - 08/2016 IVR Software Test Engineer - Bilingual, Bank of America, Plano, TX

Studied requirements and various business aspects.

Performed IVR testing of the English/Spanish version on Genesys using softphone application.

Wrote and reviewed test scenarios and test cases based on the user acceptance criteria.

Communicated with local and offshore members.

Created test cases into ALM/QC

01/2011 - 04/2016 Software Test Engineer - Bilingual, Fiserv EFT, Parsippany, NJ

Software and Hardware testing of ATM using Tandem EPOC (Base24) and Paragon ATM simulator.

Tandem EPOC (Base24) applications used to communicate between ATMs such as Diebold, NCR, Nautilus Hyosung, Wincor.

Performed deployment, tested ATM states, screens, transactions, hardware, and voice guidance in Spanish/English versions. The software was specifically designed for visually impaired persons.

Identified response codes and troubleshooting of load issues while sending the files to the terminals.

Tested in-house developed a web-based internal application using Selenium Web Driver.

Work with development teams to reproduce problems and resolve them before release.

Performed automation, black box, cross browsing, GUI, UAT, functional, regression, integration, usability testing (links, folders/files misleading labels/information in popup windows, etc.)

Analyzed test results for suggestions on improvement.

Participated in the requirement discussion meetings, provided feedback on inconsistencies and open issues.

Created test documentation and test cases in Agile and Waterfall methodologies.

Communicated with local and offshore teams to resolve issues.

Logged defects and provided linguistic support in Spanish translations using JIRA and Facets bug tracking tools.

EDUCATION & TRAINING:

2010 Certificate in Software QA, Computer School, Los Altos, CA

REFERENCES AVAILABLE UPON REQUEST

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