Data Entry
Resume:
COURTNEY (SCHRAML) TILGHMAN
**** ******** ****, *********, ** 21227
*********@*****.***
Skills Summary
I’m highly adaptable and can perform tasks efficiently with a little bit of training. I manage my time well, but I also work well under pressure, if the situation calls for it. I use my critical thinking skills to create solutions for problems varying from simple to complex.
Education
Community College of Baltimore County (CCBC)
Associate of Arts, American Sign Language and Deaf Culture
Expected Graduation in December 2019
G.P.A.: 3.81/4.0
Rochester Institute of Technology (RIT)
Bachelor of Science, International Studies; Sociology/Anthropology Minor
Concentration in Latin American Studies
Graduated with Honors in May 2012
G.P.A.: 3.51/4.0
Experience
University of Maryland Medical Systems
Data Management Clerk / January 2016 – Present
Process data entry for performance reviews, raises, promotions and other job changes, and disciplinary actions via faxes and the Internet
Analyze data entry discrepancies and collaborate with coworkers and colleagues to resolve them
Train new hires in Data Management Clerk role
Reassign tasks as necessary, based on coworker skills and level of difficulty
Largely contributed to the reduction of the number of cases in HR Connections from twenty-four (24) pages to three pages in two weeks
Social Solutions
Strategic Initiatives Associate / October 2014 – December 2015
Collaborated with project manager and other parties to build and provide demonstrable material for software starter kids to present to non-profits buying company’s software
Created and edited help manuals, blueprints, installation guidelines, and custom report links for the starter kits
Collaborated with departments within the company to create reports that would help them with their team
Initiated and was responsible for the creation of a Salesforce encyclopedia
Social Solutions
Marketing Associate / January 2013 – October 2014
Created, updated, and maintained organization, contact, and activity records for a database with 70k+ contacts
Corresponded with customers, prospects, etc., regarding webinars and user groups via phone and email
Used website data to determine potential international prospects and document them in NetSuite (a CRM tool) for Sales rep follow-up
Qualified campaign email response and assigned to the appropriate sales rep based on geography and market segment
Merged duplicate records, compared NetSuite activity to LeadLander/Webex/ReadyTalk/campaign email activity and made sure the database accurately reflected activity
Built reports based on Sales team’s performance
Awards and Acknowledgements
Member / Sigma Iota Rho
Joined May 2012
References available upon request.
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