Qualification Profile
Highly accomplished professional with the ability to handle sales, business development, marketing, strategic planning, client relationship management, and customer service functions.
Leading business development efforts, expanding customer base, and increasing revenue potential within organizations.
Proven success improving customer retention levels within saturated markets.
Comprehensive background in organizational management, staff supervision, public relations, quality control, and project management.
Exceptional abilities concerning fundraising, event coordination and hospitality.
Professional Background
Professional
Background
The Porch Session – (2017 – Present)
Career Services Coaching
Develop and implement marketing plan to achieve goals
Organize and set the Program annually
Oversee development of clients to assist in achieving their goals
Build and maintain relationships with local and regional corporations and organizations
Provide career coaching and interview techniques through seminars and workshops
Maintain accurate database
Manage, update and edit client resumes
Arizona College – Las Vegas, NV (2015 –April 2017)
Recruiting
Provided top-notch service to diverse clientele, which ensured high customer satisfaction levels.
Awarded top performer 3 quarters consecutively. Exceeded yearly sales goal of 5 million dollars by 3.5 million dollars.
Consistently met and exceeded conversion goals set by management and corporate office.
Recruited by means of telephone and provided presentations and tours of the facility.
Assisted with all facets of student’s enrollment process including but not limited to financial aid, necessary documentation, and orientation.
Created, implemented and documented admissions and enrollment processes.
ITT Technical Institute – Lexington, Kentucky (2004 – 2014)
Director of Career Services (2012 - 2014)
Develop and implement marketing plan to achieve graduate employment goals
Organize and set the Career Services Program annually
Oversee training and development of the Career Services staff
Build and maintain relationships with local and regional corporations and organizations
Provide career coaching and interview techniques through seminars and workshops
Oversee maintenance of Career Services database
Maintain department compliance with government and accreditation regulations
Manage, update and edit graduate resumes
Serve as a member of the school’s Advisory Committee
Student Representative San Antonio, Texas (2004 - 2008)
Provided top-notch service to diverse clientele, which ensured high customer satisfaction levels.
Met and exceeded goals set by management and corporate office.
Recruited by means of telephone and provided presentations and tours of the facility.
Assisted with all facets of student’s enrollment process including but not limited to financial aid, necessary documentation, and orientation.
Consistently exceeded recruitment goals.
CM Personnel – Lexington, Kentucky (2011 – 2012)
Branch Manager
Accessed local market conditions, identified current and prospective opportunity
Directed all operational aspects of the branch including customer service, administration, sales, and Human Resources
Ensured that all accounts were properly staffed and directed
Provided training, coaching, development and motivation to bring out the best if every employee
Communicated effectively to senior management by sharing information on best practices, competitive intelligence, business opportunities and needs
Kaplan College – San Antonio, Texas (2008 – 2011)
Career Development Manager (2009-2011)
Generated accurate reports on employers, appointments, contacts, and jobs developed.
Developed and maintained strong working relationship with potential employers
Assisted graduates and students with resume development and job search techniques.
Developed new ways to reach out to students and employers.
Trained department on CVUE software.
Consistently met and exceeded goals set by management.
Hosted quarterly Career Fairs within the school, both in person and internet.
Admissions Representative (2008-2009)
Provided top-notch service to diverse clientele, which ensured high customer satisfaction levels.
Met and exceeded goals set by management.
Completed Dimensions of Professional Admissions and chosen to represent campus in feedback group.
Participated in Net Zero team assisting with the retention initiative.
RSC The Quality Measurement Company – Evansville, Indiana (2001 – 2004)
Senior Project Leader
Directed all facets of information technology, troubleshooting, and technical support for 300 PCs onsite and offsite including Adobe, Microsoft, Intuit, and Seagate.
Maintained full responsibility for database administration involving the work order-tracking program.
Managed inventory functions and reported quarterly results on inventory status.
Spearheaded the development of reports using Crystal and Microsoft Office Programs.
Provided leadership and direction to project management initiatives including defining milestones and deliverables.
Handled human resources, budget management, and administration functions.
Additional Experience
Peak Performer Award with Arizona College.
Organized successful fundraising events for Kaplan College.
Organized successful fundraising events for NNA.
Served on St. Mary’s Hospital Board of Fundraising.
Served as event planner for several companies for holiday parties and picnics involving 400+ attendees.
Salesperson of the month with Town and Country Ford on several occasions
Software upgrade project lead for RSC.
Team member of NetZero Team with Kaplan San Antonio.
Education
Indiana Southern University (2012)
Focus on Business and Marketing
Various workshops and training seminars including;
Communications in Marketing
Grant Writing
Effective Estimates and Pricing
Dimensions of Professional Admissions