Sales Manager

Summary

Skills

Experience

MEAGAN G LEE

Yorkville, IL 60560

Cell: 614-***-****

**********@*****.***

Skilled Operations Supervisor versed in business and employee management. Bringing 20 years of experience in the customer service and sales industry. Decisive leader and strategic problem solver with excellent communication and planning abilities. HR Knowledge, leadership and team building performance improvements. Calm under pressure, cross-functional team management with complex problem solving skills. Equipped with history of success enhancing team morale and performance within organizations. Bookeeping, Quality control, Safety

Development, Reporting

Employee Retention

Conflict-resolution,

Contracts, Selling

Sales forecasting, Scheduling

Decision-making

HR, Leadership

Inventory management

Loss Prevention

Profit and loss

Manager coaching and training

Employee handbook development

Policies implementation

Interviewing expertise

Business operations

Planning and coordination

Process improvement

Team building

Project organization

Operational improvement

Milcarb September 2019 to Current

National Sales Manager

Aurora, IL

Delivered sales presentations at national conferences to highlight industry trends, provide additional training, clarify new business goals and award top sellers. Maintained sales volume and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors. Participated in events, attended training seminars and traveled manufacturer product showcases and off-site locations. Promoted brand awareness to targeted demographic by contributing to marketing campaign development. Researched and identified potential customers and new market opportunities on continuous basis to maintain sustained revenue growth. Serviced and retained accounts while traveling to local territory and major trade shows. Gave sales presentations, negotiated contracts and promoted services to customers. GEER GAS CORPORATION December 2013 to Current

Sales and HR Generalist

Columbus, OH

Built spreadsheets to calculate daily, monthly employee productivity. Outlined safety strategies and became qualified to be an approved FDA member of the quality control unit. Coordinated large building projects. Successfully closed 85% of web based sales. Made daily cold calls. Formalized sales process to enhance operations. Monitored emerging market opportunities to bring in new accounts. Prepared and processed contracts and order forms for new and existing customers. Created professional sales presentations and attended retail trade shows to creatively communicate product quality and market comparisons to potential customers. Cultivated strong value-added relationships with customers daily by delivering product knowledge to drive business development. Collaborated with owners to implement processes, identify and correct problems and document revisions for procedures. Managed revenue strategies, sales and customer engagement tactics, increasing client base. Developed and implemented hiring criteria and employment selection assessments to improve staffing quality. Conducted all employee hiring and exit interviews. Created employee handbook. Designed and implemented a 90 training program for drivers with out a CDL license. Planned and led town hall meetings. Outlined plans to bring internal structure within the growing company. Successfully created scheduling templates. Oversaw new employee onboarding procedures from initial training to skill development.

BUYBUY BABY, BED BATH INC January 2009 to January 2014 Operations Manager

Columbus, Ohio

Facilitated process of new hires and the on-boarding process. Trained staff in selling skills that included qualifying, listening, understanding and closing the customer sales. Taught the art of staff evaluations. Mentored lead associates to become successful managers. Set monthly goals for my teams and guided them to achievement. Enjoyed all HR functions including rewards, development and coaching of associates. Taught customers how to use products throughout the store by performing personal shops. Maintained weekly schedules. Monitored payroll. Administrator of all petty cash and bookkeeping clerical processes. Secured all incoming and outbound freight flow and logistical issues. Led large projects such as new store openings and yearly inventory. Accomplished loss prevention and safety standards. Ordered merchandise for store based on sales, trends, and customer requests. Successfully resolved any and all customer escalation calls. Assisted in refining procedures, defining best practices and correcting reported audit issues. Reviewed daily financial reports and reconciled accounts to keep information current and accurate. Implemented conflict-resolution tactics by cooperating with clients and staff to achieve optimal outcome. Enforced security policies and procedures to protect company assets from theft, loss or damage. Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports. Conducted performance reviews providing coaching and feedback to benefit both company and employee. Recruited, hired and trained crew members on application of projects, customer relations and customer service. Managed day-to-day operations, including supervision and assignment delegation for 30-member team. Delivered positive customer experiences by implementing effective quality assurance practices. Improved morale and management communication by creating employee recognition and rewards practices. Developed and led quality management systems, standards, and compliance, including SOPs, best practices, improvement programs, and enforcement of company and regulatory requirements. HOME DEPOT January 2002 to January 2009

Operations Supervisor

Columbus, Ohio

Key carrier- opening/closing responsibilities. Worked closely with Installers and Customers to reach quality satisfaction. Inspected Installers projects for maximum customer satisfaction. Made home visits to ensure customer satisfaction on installed sales kitchens, floors, doors, windows and more. Creatively and tactfully processed customer complaints, suggestions and disagreements. Reviewed operational reports to identify and correct internal financial losses. Effectively managed areas of store security, safety and maintenance. Coordinated with Merchandising Managers on store displays and incoming product. Trained District Loss Prevention and Managers on internal reporting. Taught new staff on front end and operational processes. Managed and perform all functions of main line registers and cashiers. Excelled in Monthly/yearly audits. Trained, mentored and motivated employees to maximize team productivity. Supervised the day-to-day operations of a team of 100, directing activities such as safety compliance, customer service and inventory maintenance. Improved productivity metrics by through sales forecasting, resource allocation and managing scheduled labor. Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.

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