Manager Customer Service
Resume:
LaVette Rochon
**** *********, **********, ** ***** 313-***-**** *************@***.***
Professional Summary
Experienced Facilities Events Coordinator with over a decade of experience coordinating events for clients and sales staff. Great at multi-tasking and excellent manager of time and resources. Highly detail-oriented and budget-conscious with a keen eye for symmetry and design. Skilled team leader with vast community connections.
Core Competencies
• MS Office Programs • Attention to Detail • Contact Review
• Event Management • Multi-task • Budgets & Planning
• Community Specialist • Customer Service • Strong Negotiation Skills
Experience
Gate Services Agent 2018-Present
Delta Global Services
·Represent the carriers with the highest level of Professionalism
·Understand and support product integrity
·Ticketing of passengers with direct interactions within Counter and Gate areas
·Verification of travel documentation and compliance of International Travel Requirements
·Work with systems to provide aircraft seating and address individual passenger needs in a time sensitive environment
·Check in of passenger baggage and ability to lift over 70lbs repetitively
Collect service fees inclusive of cash management and responsibilities there of
·Support Kiosk use within Counter areas
Facilities Events Coordinator 2002-Present
Perfecting Church
·Draft proposals and contracts, including pre-and post-events logistics support and reporting
·Finalize all event billing for clients to ensure a timely response
·Serve as on-site Facilities Manager for events hosted by Perfecting Church and partner organizations
·Coordinate scheduling and contracting for Perfecting Church venues including church facility, Winans Academy of Performing Arts and The Jenesta McCraw Activity Building
·Provide other administrative support for Building Maintenance Director and Business Manager
Education
Wayne County Community College
Associate of Arts Degree
Major: Marketing
Minor: Communication
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