Customer Care Labour
Resume:
Lunga Zakwe
Administration clerk
I am a self motivated individual who is a hard worker and who can also work under pressure. I am more interested and experienced in o ce administration, customer care and switch board operating. I have a national diploma in Human resources management, a certi cate in labour economics and a certi cate in participatory action research. I have worked for department of health as an administration o cer for more than 7 years. I have served at a provincial level for a union as a shop steward for more than 5 years dealing with cases and grievances in the arbitration. Contact Information
************@*****.***
Address
96 white city Mooi River 3300
Phone
Date of birth
08-28-1990
Nationality
South African
Languages
English
Advanced
IsiZulu
Advanced
IsiXhosa
Elementary
Skills
Experience
Administration clerk
Department of health KwaZulu Natal (Mooi River)
April 2013 - July 2020
1. Attending to clients at admission desk.
2. Making out-patient records.
3. Capturing all clients records in the system.
4. Filing and receiving client's records.
5. Operating switch board.
6. Recording correspondence and send it to relevant departments. 7. Taking minutes of the meetings.
8. Recording and sending department's monthly statistics. Education
Diploma in human resources management
Mnambithi FET College KwaZulu Natal (ladysmith)
2013
1. Marketing
2. Communication management
3. Accounting
4. Entrepreneurship management
5. Interpersonal management
6. Computer
7. Labour relations
Certi cate in labour economics
Workers College KwaZulu Natal (Durban)
2017
1. Labour economics
2. Labour politics
3. Research
Certi cate in participatory action research
Workers College KwaZulu Natal (Durban)
2018
1. Conducting on the eld research
1. Conducting on the eld research
Grade 12 national certi cate
Eminyezaneni high school KwaZulu Natal (Mooi River) 2008
1. Mathematical literacy
2. Life sciences
3. Biology
4. History
5. Life orientation
6. English
7. IsiZulu
Customer care
Communication skill
Negotiation skill
Computer skills
Interpersonal skill
Interrelationships skills
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