Employee Relations Office

Christine L Cook

**********@*******.*** Tempe, AZ 480-***-****

Over 10 years experience as a career development professional wih a diverse background in academic advisement, employment counseling and recruitment/staffing at the Maricopa Community Colleges wih student service processes for new, transfer, and returning students. Also experience at Arizona State University with academic advising. Dedicated to working with students to effectively address their needs to be successful in their program of study.

SUMMARY OF QUALIFICAIONS

M.A., Human Resources Residency Determination One-Stop Services

Assess Student’s Progress Financial Aid Acad3emic Plans

Develop & Present Workshops Educational Goal Setting Diverse Populations

Academic Advisement New Student Orientations Evaluate Transcripts

EXPERIENCE

Clerk Change Healthcare Tempe, AZ 5/2020 – 5/2020

Performed data entry of medical registrations

Clerk Maricopa County Phoenix, AZ 10/2019-11/2019

Verified signatures for the election

Revenue Auditor Dept. of Revenue Phoenix, AZ 5/2018 – 6/2018

Reviewed 2017 tax returns, made corrections and entered in to the computer

Document Scanner National Bank of AZ Chandler, AZ 8/2017 – 9/2017

Scanned documents into computer and updated computer files

Instructional Aide Tempe Elementary School District Tempe, AZ 2/2016 – 5/2017

On-call instructional aide

Assisted teacher and students with assignments

Volunteer Job Preparation Specialist City of Scottsdale 9/2012 – 2/2016

Assist with career center operations including resume assessment, interview coaching, job search

techniques, and online applications

Meet with walk in job seekers in the Vista One Stop Center serving 500= visits per month

Provide job seekers with job readiness training, individual job coaching and job placement assistance

Developed and facilitated workshops on resume writing, interviewing skills, and effective job searching

Taught unemployed job seekers how to network and search for jobs on the internet

Maricopa Community Colleges 1/2008 – 6/2014

Student Services Technician Phoenix College

International Education Department Phoenix, AZ 1/2014 – 6/2014

Reviewed possible international students forms required and notified students of errors

Maintained student data base showing information on each students using Excel program

Student Services Specialist Chandler Gilbert Community College

Williams campus, Student Services Dept. Chandler, AZ 4/2013 – 7-2013

Facilitated orientations for new and transfer students both individually and in groups

Answered questions regarding admissions, degree programs, registration and class selection

Reviewed financial aid process and degree requirements during orientations

Christine L Cook page 2

Student Services Specialist Mesa Community College Mesa, AZ 7/2009- 9/2012

Advised students individually with program planning and academic requirements

Instructed students on admissions, financial aid, course selection and major selection processes

Reviewed graduation check sheets and advised students on the graduation process

Updated student files to reflect advisement services using SIS

Advised students on certificate and degree requirements and registered students in courses

Program Advisor Mesa Community College Mesa, AZ 8/2008 – 6/2009

Consulted with and advised students with resume writing and job search strategies

Career assessments, job readiness guidance and career advising

Developed and presented various career and job readiness workshops for students

Developed a workshop that assisted students in the interpretation of career testing results

In a classroom setting with 10 – 28 students

Office Coordinator Scottsdale Community College

Recruiting Department Scottsdale, AZ 2/2008 – 8-2008

Trained students in the computer lab with the enrollment and registration processes

Recruiter Eye Care for Animals Scottsdale, AZ 7/2007 – 12/2007

Provided recruiting for veterinary technicians and receptionists nationally for the company

Recruited locally for professional and administrative staff using various sources

Human Resources Recruiter/Analyst Phoenix, AZ 10/2001 – 6/2006

Maricopa County – Performed recruiting activities including resume review, advertising of job postings, prepared hiring lists for senior level staff, promoted county opportunities at job fairs

City of Phoenix – Recruited for the City Parks Department, advised management on personnel issues,

Supervised personnel staff and investigated and reported employee grievances, Gathered information for the yearly Affirmative Action plan that directed the hiring plan for the next year

Arizona Department of Economic Security – Advertised and recruited for executive and administrative

Positions and responded to hiring complaints

Employee Relations Specialist Dept. of Economic Security Phoenix, AZ 11/2000 – 10/2001

Advised management and employees regarding interpretation of the State of Arizona’s

Personnel rules and Department of Economic Security’s personnel policies.

Advised management and employees regarding employee’s rights and problem resolution.

Researched highest level grievances for the Director’s office and reported findings

Career Center Coordinator ASU East/Chandler-Gilbert Com College Mesa, AZ 1/2000 – 6/2000

Advised cross cultural populations in career development

Facilitated job readiness workshops on resume writing and job search techniques

Consulted with professors to learn program requirements in different college majors

EDUCATION

Master of arts, Human resources Development, Ottawa University, Phoenix, AZ

Bachelor of Science, Sociology, Arizona State University, Tempe, AZ

COMPUTER EXPERIENCE. Microsoft Word, Excel, Access, PowerPoint and PeopleSoft

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