Customer Quality

Joshua Nichols

215-***-**** · ***********@*****.*** · 1330 S. 6th ST. Philadelphia, PA 19147

EXPERIENCE:

WILLIS TOWERS WATSON (Via AEROTEK), Mt. Laurel, New Jersey October 2019 – April 2020

Benefits Administrator

●Administered health and wellness as well as pension benefits for employees and retirees of clients including CBRE Group Inc., PSEG Inc., and Advocate Aurora Health Inc.

●Assisted with 25-35 participant interactions per day by both phone and webchat

●Consistently exceeded customer satisfaction and interaction quality quotas

●Provided support for members navigating the self-service website

HOSHINO (USA) INC, Bensalem, Pennsylvania January 2019 – September 2019

Quality Control Inspector

●Inspect an average of 60 Ibanez and Alhambra instruments per day ensuring they meet the standards of quality as set by each customer

●Conduct audits of outgoing orders to verify the model and quantity of each unit is accurate

●Aided in training new employees in both inspection and warehouse functions

BAR PHILADELPHIA, Philadelphia, Pennsylvania March 2016 – December 2018

Barback/Bouncer

●Maximized customer satisfaction with quick service and by resolving issues in a timely and safe manner

●Engendered customer loyalty by recalling personal preference

●Promoted items from premium product line as well as nightly specials

TEMPLE UNIV. ARCHITECTURE TECH CENTER, Philadelphia, Pennsylvania August 2015 – December 2016

Laboratory Technician

●Managed inventory and rental of camera, printing, and drafting equipment

●Oversaw printing center, computer labs, and photo room

●Provided tech support for classrooms, labs, and personal items of both faculty and students

BITS PROGRAM TEMPLE UNIV., Philadelphia, Pennsylvania. January 2015 – August 2015

Lead Mentor

●Planned and executed daily curriculum of technology and geography- based learning

●Led classroom of 30 students aged 14-19 as well as team of mentors

●Fostered meaningful relationships among students through field trips and collaborative workshops

SKILLS & CERTIFICATIONS:

●Adult CPR/AED Certified via American Red Cross

●Excellent verbal and written communication

●Proficient with Microsoft Office Suite

●Ability to solve problems quickly and think critically in high-pressure environments

EDUCATION:

TEMPLE UNIVERSITY, College of Liberal Arts, Philadelphia, PA

Earned 75 credits towards a BA in Geography and Urban Studies, August 2014-December 2016

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