Administrative Assistant Office

Robert Thorsell

*** ** ******* ****, **** Ellyn, IL, 60137 / 630-***-**** / **********@*****.***

Detail-orientated administrative assistant with strong problem-solving skills and 10+ years of customer service. Through being adaptable, organized and a multi-tasker, I have been able to provide excellent service to my employers. I am proficient in Microsoft Word, Power Point and Excel. I am seeking an opportunity to learn new skills and expand my knowledge.

Administrative Assistant, SMT Architects, 2013 – Present

•Investigation of existing building and site conditions for various construction projects.

•Responsible for redesigning website and maintaining company’s website content.

•Performed various administrative tasks including answering phones, greeting guests, responding to emails, and preparing proposal documentation.

•Responsible for archiving documents and ordering office materials.

Assistant Business Office Manager, Northbrook Inn, 2019 - 2020

Greeting families and guests, answering and screening phone calls, and monitoring secure access points into and out of the facility.

Preparing residents’ monthly invoices, assembling and updating employee files.

Reviewing and transmitting insurance documentation for processing.

Maintaining lobby appearance, receiving and distributing mail and ordering supplies.

Ocean Import Customer Service, Kintetsu World Express 2018-2019

•Answered customers questions and inquiries about ocean imported goods.

•Primary contact for domestic and international vendors.

•Used Excel, Word and shipment tracking software.

•Coordinated deliveries with transportation companies.

•Resolved unforeseen transport issues.

Receptionist, Wells Fargo Advisors, 2017 - 2018

•Greeted clients, received and distributed mail, prepared and verified information on outgoing documents.

•Performed general clerical operation tasks including maintenance of office supply stock.

•Filed documents, photocopied, compiled and faxed documents as needed.

BA Science in Emergency Medical Care, 2009-2013

Eastern Kentucky University, Richmond, KY

AS Applied Sciences, 2007-2009

College of DuPage, Glen Ellyn, IL

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