Systems Analyst

Professional Summary: Personable IS Professional with 3+ years of experience. Adept at designing innovative IS solutions and improving existing systems with optimized technological uses.

Committed to improving business productivity and efficiency while engaging global teams.

Expert in offering technological solutions for across organizational units and software platforms.

Accomplishments:

Reduced processing time for identity access management access for new users from two days to 90 minutes.

Decreased service tickets by 20% by implementing knowledge base and improving documentation.

Education

Georgia Southern University—Statesboro, GA

Bachelor of Business in Information Systems

Emphasis in Enterprise Resource Planning

Experience

Omni Interactions — Remote

Desktop Support, March 2020 — Present

Install and configure computer systems and applications within the organization.

Assist management in creating training materials pertaining to troubleshooting and usage.

Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.

Collaborate with eight-member team using various platforms (Teams, Zoom, WebEx).

Implemented Business process improvement activities in support of the business, including process mapping and re-design.

Wipro — Atlanta, GA

IT Systems Analyst I, December 2019 — Present

Lead the project and involved in developing, testing, debugging, creating changesets and documenting solutions on the Salesforce platform.

Develop user interfaces for product cross reference and attribute application for local and global customers.

Manage multiple projects as per processes, procedures and methodology defined for project delivery.

Assist the Business and configuration team with scheduling/completing customer-specific requests and managing requirements via Team Foundation Server.

Work on MySQL and SQL servers to help the Product Management team ensure that client requirements are achieved.

Develop and modify stored procedures and supporting objects according to dynamically changing requests.

PTS Tax Services — Covington, GA

Business Analyst Intern, August 2017 — December 2019

Identified and reconciled errors in client data to ensure accurate business requirements.

Followed all project management framework standards, procedures, and documentation.

Processed confidential data and information according to guidelines.

Skills

Java Coding

SAP Dashboard Design

SAP Lumira

Collegiate Honors

SAP University Alliances Student Recognition Award, December 2018

Dean’s List, 2016-2017

Merit Scholar, 2015-2016

Data Mining

Online Analytical Processing

Structured Query Language

MS Office

MS Project

MS Visio

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