Service Engineer

SIDDARAMESHA HUGAR

Service Engineer

+91-988******* *****.*******@*****.***

Raichur, Karnataka, India LinkedIn Profile

ABOUT

Field Service Engineer with 3+ years of hands-on experience in installation, maintenance, troubleshooting, and

repair of complex medical imaging and fuelling systems. Expertise in diagnostics, preventive maintenance,

regulatory compliance, and customer relationship management. Adept at working in high-pressure environments,

coordinating with vendors, clients, and government bodies, and ensuring optimal system performance. Passionate

about technical problem-solving, customer service, and process efficiency.

SKILLS

• Equipment Installation

• System Diagnostics

• Preventive Maintenance

• Troubleshooting & Repair

• Customer Relationship

• Technical Documentation

• Network Configuration

• SAP & Secure Link

• Service Revenue Growth

• Vendor Coordination

• PACS & DICOM

Systems

• Regulatory Compliance

• Remote & On-Site

Support

• Cross-functional

Collaboration

• Calibration & Testing

• Technical Training

• Time Management

• Problem Resolution

• Risk Mitigation

• SLA Compliance

EXPERIENCE

Field Service Engineer

Gilbarco Veeder-Root India Pvt Ltd Oct 2024 – Present

• Managing fuelling solutions and retail petroleum equipment installation and maintenance.

• Conducting preventive maintenance, diagnostics, and regulatory inspections on customer forecourt sites.

• Troubleshooting and repairing dispensing units, pipelines, and electrical connections to minimize

downtime.

• Ensuring compliance with safety regulations and weight & measurement department standards.

• Coordinating with vendors for warranty repairs, spare parts, and calibration approvals.

• Collaborating with sales officers, contractors, and regulatory bodies to streamline operations.

Field Service Engineer

Carestream Health India Pvt Ltd May 2021 – July 2024

• Installed, serviced, and maintained medical imaging systems, including laser printers, Digital X-ray

imaging equipment.

• Managed customer relationships and service revenue generation (CMC & AMC sales).

• Performed network troubleshooting and configuration to ensure seamless PACS and DICOM system

integration.

• Conducted preventive maintenance, reducing downtime and optimizing performance levels.

• Handled warranty claims, spare part orders, and regulatory compliance documentation.

EDUCATION & CERTIFICATIONS

Bachelor of Engineering (B.E.) – Mechanical Engineering

BTL Institute of Technology & Management, Bangalore

Visvesvaraya Technological University, Belgaum, India 2013 – 2018

Certifications & Training

• Carestream Health India Pvt Ltd - RILT TLC Program (2021-2023)

• X-Ray Fundamentals & PACS Training

• CNC Milling & Turning Manual Programming – CADPOINT Bangalore

• AutoCAD & Solid-Edge

• Customer Service, Customer Support & Customer Experience – Course Trained by Udemy

https://www.udemy.com/certificate/UC-bfe6d5c0-cc9c-4d3f-ac89-7b0b80af8d6b/

TECHNICAL PROFICIENCY

• Software & Tools: SAP, Secure Link, VNC Smart Link, PACS Link MIM

• Operating Systems: Windows, Linux

• Office Suites: MS Word, Excel, PowerPoint, Outlook

• Networking: Router/Switch Configuration, Remote Support

ACHIEVEMENTS

• Reduced equipment downtime by 30% through proactive maintenance and timely repairs.

• Achieved a 96% customer satisfaction rating across service calls.

ADDITIONAL INFORMATION

• Open to relocation and international work opportunities.

• Passionate about emerging technologies in field service engineering.

• Strong analytical and problem-solving mindset with a focus on continuous learning.

Contact this candidate