Supervisor

Jarrod Witek

*******@*****.*** • linkedin.com/in/jarrodwitek

Bedford, TX • 979-***-****

Account Manager/ Supervisor Profile

High-performing and detail-oriented professional with extensive experience in leadership and customer service.

Expert in identifying and meeting customer requirements with a focus on ensuring maximum customer satisfaction and success. Astute in selecting and developing individuals with high potential talent. Skilled in conducting market analysis to develop strategic plans. Track record of improving performance by coordinating maintenance programs of light and medium duty vehicles. Proficient in MS Office, Outlook, CRM software, PeopleSoft, and Workday.

Areas of Expertise

Recruitment & Selection

Market Analysis

Operations Management

Sales & Marketing Strategy

Relationship Building

Customer Satisfaction

Marketing Campaign

Business Development

Employee Development

Accomplishments

●Delivered 93% average completely satisfied customer service score of branch by processing customer transactions on daily basis.

●Delivered average $150 per truck profit for first year by planning and driving effective strategies.

●Operated accounts in effective manner that improved branch revenue to average of $141 per truck.

Career Experience

Enterprise Holdings 2008 – 2020

Vehicle Acquisition Supervisor 2016 – 2020

Oversaw 50+ employees to achieve goals of the organization. Conducted annual employee evaluations on all direct reports. Managed recruitment process by conducting interviews and provided relevant skills through proper training. Administered change implementation to Workday software for direct reports. Planned and managed new-hire employee orientations and appreciation events. Collaborated with department heads and senior leadership to oversee vehicle ordering process under strict deadlines. Monitored financial install process to manage vehicle payments by using PeopleSoft. Analyzed market trends by conducting market analysis and delivering report / data to rental leadership for generating fleet plans. Coordinated with HR Manager for workers compensation claims and assist in conducting investigations of misconduct.

●Provided relevant skills to multiple logistics teams through proper training over territory of 8000+ vehicles.

●Increased number of direct reports from 40 to 60 to meet business needs by collaborating with Talent Acquisition team.

Commercial Truck Assistant Manager Senior Account Specialist 2015

Developed and executed sales and marketing strategy by coordinating with branch managers to achieve sales target. Prepared employees for promotion by leading training exercises. Organized maintenance program for branch’s fleet to improve performance, DOT compliance, and safety of light and medium duty rental trucks. Trained new staff with relevant skills in sale, profit / loss, and customer service. Attained 89% completely satisfied customer service score as a branch, 7.5% fleet growth, and $254 per truck profit.

●Improved branch revenue to average of $141 per truck by operating multiple accounts effectively.

●Processed branch customer transactions on daily basis and delivered 93% average completely satisfied customer service score of branch.

●Prepared and mentored three employees for promotion by delivering relevant skills.

Commercial Truck Branch Manager 2013 – 2015

Governed day-to-day operations of 80+ units that included DOT compliance, maintenance, brand protection, and risk assessment. Directed branch sales strategy, goals, and marketing campaigns that expanded new branch to 80+ units in first year of branch operation. Coordinated with group truck manager to meet branch’s key business metrics.

●Delivered effective customer services that gave 90% completely satisfied customer service score.

●Planned and drove effective strategies that provided average $150 per truck profit for first year.

Additional experience as Commercial Truck Assistant Manager, Senior Account Specialist, Management Trainee, and Vehicle Service Attendant at Enterprise Holdings

Education

Bachelor of Business Administration: Management (Magna Cum Laude)

Texas A&M University, Corpus Christi

Associate of Arts in General Studies

Wharton County Junior College, Wharton, TX

Affiliations

Beta Theta Pi, Member

Beta Theta Pi, Treasurer

Awards & Certifications

First Aid CPR AED Certified

Eagle Scout Award

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