Customer service rep

* ********* *** *******,** *****

609-***-**** ·adgr60@r.postjobfree.com

YASMEEN DOUGLAS

OBJECTIVE

My objective is to obtain a position with an established or growing

company where there is growth potential and room for advancement.

FUNCTIONAL SUMMARY

I am a very ambitious and goal oriented person. I am hard working,

motivated and willing to learn new things. I learn very fast and I can

work with minimum supervision.

SUMMARY OF QUALIFICATIONS

Microsoft Office Power Point 2007

Word 2007 Access 2007

Excel 2007 People soft

Data Entry 8000 key strokes

Customer service

Receptionist

SAP/CRM

OUTLOOK

EMPLOYMENT

04/2014-present PSEG

Bordentown, NJ

Take incoming calls from customer to establish new electric and gas accounts, enroll customers in appliance service

Contracts and process payments via electronic check. I also take calls and issue emergency gas and electric orders

Assist with website issues such as resetting passwords and new registration and updating contact information.

10/2012-06/2015 Enable Inc

Princeton, NJ

Assist disabled clients with everyday living skills such as, bathing, cleaning, washing clothes and shopping.

I also transport them to and from community activities and doctor appointments when necessary

09/2006 -08/2012 XEROX

Cherry Hill, NJ,Hamilton,NJ

Health and Welfare Benefits Coordinator /Eligibility Coordinator

I answered questions from participants in reference to their Health and

Welfare benefits such as, Medical, Dental, Vision and Life Insurance. I also enrolled the

participants in benefits during open enrollment period. I reset passwords and set up payments

for benefits via ACH withdrawals. I process new and renewal applications, manage case loads assigned to

me by my supervisor, outreach customers for missing information in order to determine eligibility for the New Jersey

Family Care Program

01/2003-06/2005 Trenton Psychiatric Hospital

Trenton,NJ

Human Service Assistant

I monitored psychiatric patients charted their daily activities assisted with everyday living skills

Transported them to and from community activities and doctor appointments and also did 1on1 observation

Of behavioral clients

EDUCATION

Certified Phlebotomist

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