Customer Care Engineer
Resume:
Brian P. Mayo
Brgy. Bagong Silang San Pedro, Laguna
Phone numbers 093*-***-****
*************@*****.***
Career Objective
I am looking for a job that will enhance and utilize my skills, challenge my capability with a responsive approach. Has extensive experience in similar position and is willing to apply personal skills in prioritizing, leadership and communication for the advancement of the organization. Can speak English or Arabic to interpret and assist my affectivity on my field. Professional Background
TeleTech Customer Care Management Philippines
HCSC Blue Cross Blue Shield
Customer Advocate
Robinsons Place Tagapo Sta. Rosa City, Philippines June 26 2017 to September 14 2017
Responsibilities:
• Guide members about their Policy and answer the inquiry.
• Help the member find the doctor near their place and send the membership card.
• Accept payment through phone.
Sutherland Global Services
Blackberry Mobile phones and Tablet
Technical Support Representative
Poblacion drive Carmona Cavite, Philippines
March 9 2015 to March 15 2017
Responsibilities:
• Answers inbound calls from the customer requiring assistance with the BlackBerry phone.
• Call the customer based on their requested time and provides assistance.
• Provide walk through to the customer on how to set up the phone and help resolve their concern.
• Determine if the device had a faulty issue and warm transfer the customer to the Warranty Department
Systemantech Inc.
Toyota Motors Philippines
IT Staff
Toyota Special Economic Zone 4026, Santa Rosa, Laguna February 2014 to February 2015
Responsibilities:
• Create ticket for every employee concern and immediately provide Remote desktop assistance to the end user and ensure that the request will be resolved.
• Monitor AP and network switches are working properly and can communicate through the network.
• Deploy new computer system to the production floor offices and provide end user assistance.
• Ensure that network Printers is accessible through the different work station.
• Setup TV Conference for the Company executive for the live conference across the Globe.
• Keeping the Company daily back disk safe and secure. Nielsen TV Audience Measurement
Field Engineer (Project base)
5th flr. Ariz One Meralce Ave. Pasig
February 24 2013 to December 31, 2013
Responsibilities:
• Installation and maintenance of Panel meter.
• Securing GPS connection to support GSM communication from panel simultaneously with server.
• Securing channel availability and pocket transmission.
• Provide alternative way to communicate with server by repositioning GSM antenna via satellite visibility.
Computer City
IT Technician
Dammam, Kingdom of Saudi Arabia
February 2010 to March 2012
Responsibilities:
• Responsible on computer diagnose and advices the customer.
• Modifying and setting-up modems for new internet plan and encrypting WIFI key and SSID.
• Configuring network devices such as Router for AP function and changing IPV4 for compatibility throughout the home network given IP.
• Measurement and crimping crossover and straight through CAT6 UTP cables.
• Install windows applications and configuring based on the users request and system compatibility.
• Basic maintenance on POS connectivity
• Setting-up compatible drivers on different laptop and desktop units.
• Trained the recruited IT/technician and sales staff about the compatibility of the system devices.
• Maintained equipment for inventory such as adapters and cables and other electronic and Computer gadgets.
• Diagnosed and repaired scanner, printer and copier problems as well as maintaining them.
• Installing software on android tablet gadgets and customizing function.
• Graphically monitoring software development updates and compatibility issue.
• Install different programming base such as oracle java, visual basic, and other windows environments.
• Set-up new computer unit and install software and drivers as required.
• Repairing windows user interfaces, recovery, crack and interprets its function to the user. CD-R King
Technical Support
Main Office Binondo Manila, Philippines
June 2008 to November 2009
Responsibilities:
• Documentation, testing, and analyzing old and new General gadgets, computer, networking and accessories.
• Responsible on orientating new and old staff for the gadgets function and issues.
• Live conference through a network inter-branch and assist for further information about the General product of the company
• Monitoring devices user bug and update technical department for the response and development and cooperate through evaluation of products new specification and advice the costumer for the instruction.
• Labeling, testing and repairing customer reject product and pull-out products that require further attention.
• Assist customer for the installation of networking products such as modem, router and WIFI Enabled devices.
• Cooperate with the store inventory and stock maintaining program
• Attend info tech monthly meeting and sharing updates about general information of the Company’s product.
Training and accomplishments
• Trained and oriented with CISCO networking products as a part of curriculum base on CoE
• Highest achievement on architectural drawing, designing a floor plan with different point of view and miniature making under my course CoE
• 2004 – 2007 Engineering Department President, 2007 – 2008 Engineering Department VP Personal Profile
Date of Birth : September 13 1982
Place of Birth : Alabang Muntinlupa, Philippines
Gender : Male
Civil Status : Married
Citizenship : Filipino
Religion : Iglesia Ni Cristo
Height : 5’6b
Weight : 62 kg
Passport : P6826969A
PhilHealth : 03-050432017-7
SSS : 33-7010867-1
Driver’s License : D04-09-004828
Educational Attainment
TERTIARY CONSUMER ELECTRONIC TECHNICIAN
San Pedro Manpower Training Center (SPMTC)
Brgy. Elvinda, San Pedro, Laguna
Graduate
COLLEGE
2003-2008
Bachelor of Science of Computer Engineering
Adamson University
900 San Marcelino st. Ermita, Manila
Graduate
I hereby certify that the above information is true and correct BRIAN P. MAYO
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