Engineer Security
Resume:
Nilesh Oza
Network-Data Transfer Services Analyst
Technical Skills & Tools
Windows Server 2003-2012, Unix, Linux (Red Hat, Aix, Solaris)
BMC Patrol, BMC Atrium Orchestrator, xMatter.(Alarm-Point).
Cisco 3750-4500 switches, POS-Ready system.
Active Directory, SCCM, Single Sign On.
AS2, Connect Direct, SFTP,AFT,FTP,SSH
Active Security Clearance: Position of Public Trust (USPS)
Applications: Ab Initio + Informatica (data warehousing), Axway + Seeburger + Messageway (EDI), ServiceNow / Remedy
Professional Experience
Northrop Grumman (USPS) – Raleigh, NC 05/2016 - Present
Network-Operations support Analyst
Roles and Responsibilities include but not limited to:
Responsible for EDI/B2B transaction analysis, system/server administration
Day to day activities include system administration and monitoring for multiple platforms including UNIX and Linux
Monitoring and remediating issues with alerts and notifications to support servers and other application tools.
Responding to alerts related to file transfer issues or other data issues, and remediating these alerts
Assisting partners via email and phone to resolve transfer issues which could be related to server, network or other infrastructure components, documenting issues and assisting with root cause analysis as needed.
Code promotion, migration and deployment into live production environment
Collaboration between communications, engineering and operations team to resolve unique business challenges
Transitioned entities to secure transmission utilizing PGP and security certificates
Ensured successful secure data transfer between tens of thousands of entities
Participate in weekly schedule server/application maintenance working closely with engineering and developer.
Proactive network monitoring, following established procedures when responding to network alarms and events.
Provide timely and accurate network information to management and other groups during network events and major outages
Work with external organizations (Verizon/AT&T/GTT/Granite/XOC/SageNet) coordinating network events.
MetLife - Cary, NC 10/2014 – 04/2016
Enterprise Systems Engineer
Engineer, customize and support components of the MetLife enterprise global monitoring infrastructure.
TRICARE Certified, SF86 E-Qip Security Clearance.
Perform infrastructural maintenance, upgrade, migration, configuration and administration for Atrium Orchestrator, xMatter and BMC Patrol on different platforms (Windows /Linux, UNIX).
Perform root cause analysis troubleshoot of technical issues and escalate issue to project leadership in timely manners.
Actively support 10000+ servers (multiple vendors), international projects and other special projects as needed, with 24/7 monitoring. And focus on customer service and collaboration with local and remote (and overseas) groups.
Partners with Enterprise Operations, Developers Team to ensure that the monitoring is effective and appropriately configured.
Investigate, test, select, and implement new monitoring technologies in response to customer based operational goals.
Create, deploy and configure various Patrol KM Packages (Mongo DB,DB2, Active Directory, Hadoop). Install Patrol Agents on Red Hat, AIX and Solaris systems using shell scripts.
Installing and working with LDAP Active Directory integrated and SSO with BMC Atrium.
Identify areas for service improvement, assists in managing the delivery of Monitoring projects and services.
Ability to meet deadlines in a continues changing environment with excellent prioritization skills.
Hewlett Packard (USPS) - Raleigh, NC 11/2013 – 10/2014
Systems Engineer
Senior position that includes an Enterprise wide deployment to retail systems. Tasks include develop, plan, and test the process of conversion to new software in a computer laboratory.
SF85P Federal Security Clearance.
Deployment and Monitoring of Enterprise-wide RSS conversion for Windows POSReady operating system, software, security patches management. Over 17000 USPS Sites and 45000 Machines within USA and worldwide with 24/7 environment.
Test, Troubleshoot, identify, analyze and able to determine problems and deliver solutions with a high level of customer satisfaction for RSS hardware, software, and related issues and also serve as team escalation point (Tier3) for difficult technical and customer issues.
Proactively communicate with developers to resolve issues or questions pertaining to test creation or execution.
Test and run PowerShell/batch scripts in pertains to deployment and Collaborate with project team resources to understand and prioritize system testing efforts and provide feedback to the developers.
Test cases produce, analyzing test results, report and track defects; working with other product team members to diagnose and recreate problems; and prioritizing and implementing solutions to quickly close defects in order to verify that all software applications are thoroughly tested end-to-end Actively participate in project team meetings as required. Communicate project/work status and issues to QA Management.
Use IBM Enterprise management Tool for Monitoring and troubleshooting of RSS System.
Develop, publish and maintain Knowledge base for software and hardware issue in Service Now.
Mentor and Lead newly hired support engineers and peers in technical area of specialty.
Document and reproduce customer problems, and coordinate fixes by engineering dept.
Have strong analytical and problem solving skills, communications skills, both oral and written, and the ability to maintain effective working relationships with end users, staff, and management Attitude and aptitude to learn new technology and quick leaner and self-starter, can do attitude.
Environmental Protection Agency – RTP, NC (Vision Technologies.) 09/2011 – 10/2013
Systems Administrator:
Lead position that includes various tasks providing technical support. Providing support for the Environmental Protection Agency (EPA) staff, primarily support for Windows XP and Windows 7 PCs standard hardware/software issues. Providing technical support to VIPs and senior staff of the EPA nationwide. .
Incident/Problem Management processes tools, e.g., Remedy, Remote SMS/BOMGAR.
Responsible for administration and backup of Cisco 3750, 4500 series Switches.
Activate /Disable/Remove, and Reset Port Security.
Setup/move/ troubleshoot desktop and Laptop hardware/software related issues.
Provide support for network, local printer, replace toners, drum, fuser for Dell 5100 an HP 4600 Series Printers.
Setting up and troubleshoot Tandberg system for video conference.
Setup Desktop and laptop for lab-lan and production network.
Work with Network Engineers to activate, troubleshoot network port connectivity issues on production and Lab-Lan network
Use Tivoli Endpoint Mgr. to verify installed patches/software on workstations and Servers.
Use SCCM Console to Remote/delete/install SCCM Clients and troubleshoot WMI, GUID issue on client computers.
Install Windows 7 /applications on Laptop/Workstation using EPA MDT Image Deployment Process.
Remote /desk-side installation, upgrade troubleshooting support of Symantec Endpoint/SCCM/TEM client’s software issue.
Monitor SCOM Console for Alerts, flush Agent health, override/clear Alerts on Windows/Linux systems/servers and Cisco Switches.
Work with Computer Security Incident Response Capability (CSIRC) Team to troubleshoot and resolve computer security-related incidents such as computer viruses, unauthorized user activity, and serious software vulnerabilities.
Perform troubleshooting and analysis of issues and problems associated with patch management, deployments or Active Directory.
Use Active Directory to create, modify accounts, password reset, unlock/enable accounts, and restart different services for troubleshooting purposes, Add/Remove computers from Domain.
Education & Training
MCSE Server 2003 (2010),CCNA 2011,
CISS 2010,High School Diploma.
adgqwe@r.postjobfree.com
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